Monday, 2 November 2026 · Data: Lead Analysis 2-11 · Campaigns Budgets 2-11 · Sold Cars 2-11 (2,820 VINs) · Support Marketing 2-11 · 5 lead files (DB 50,407) · RYMCO 360 + Stock re-pulled 2 Nov · browser pages W45 (2 Nov) · AIA YTD Sep (13 Oct) · 56 YTD sales
RYMCO Marketing Dashboard
Home.
UPDATED 2 Nov 2026 SCOPE · EXECUTIVE OVERVIEW · ALL 12 PAGES
The one-minute read: brand strength, market position, price competitiveness, competitor pressure and reputation — every number sourced from the pages behind it.
Executive Snapshot
YTD 2026 · lead/sold-car figures as of the 2 Nov upload · Google + competitor watchlist live 2 Nov (W45) · Showroom / Stock re-pulled 2 Nov · AIA registrations YTD Sep (refreshed 13 Oct)
Total Leads YTD
16,091
48 campaigns · 4,558 qualified (−519, 2nd sweep in a row) · +173 in 7 days, 067 Ousado Oct 69 / 45 (ends 9 Nov) [P1]
Sales Invoiced YTD
56
CRM lead-attributed (walkins 35, paid 17, misc 4) · no new invoice in the 26 Oct → 2 Nov window · Sold Cars YTD 2,820 VINs (+623 in a week, 445 Patrol exports) [P1/P5]
Nissan Market Rank
#3
856 units Jan–Sep · 7.5% share — MG (864) edged past Nissan in September; Toyota #1: 18.8% (2,144) [P6 AIA, Mec print 15 Sep, refreshed 13 Oct]
Sellable Stock
83
30-Sep re-baseline · + 1,691 units arriving Oct-forward at +3-month sales-start (Nissan 1219, Commercial 366, GMC 91, Infiniti 15) [P5]
2 Nov scan: the OFFICIAL cash-price tier is no longer empty — Jetour Auto Lebanon is back with T1 2027 from $38,000 and X50 2027 from $19,900 (both excl. VAT); Ford $888/month and Motion Motors Dashing $29,500 CONFIRMED OFF; ChinaGate grey prices hold (lowest live price Q05 $17,200); Changan OEM and Geely RAI confirmed dark [P3]
Only 1 QX60 Pure available — stock risk vs fresh price push
Best-Sold: RYMCO vs Market
H1 2026 model-level registrations · AIA estimation (~70% model accuracy)
Top market models vs our leaders (H1 units)
Read-out
Magnite (110) is Lebanon's #5 model overall — beating MG ZS, Grand i10 and every Chinese small SUV. July alone: 45 reported sales.
Sunny (100) #7 — rental channel is the engine (11 of 24 July units).
Kicks (91) #11 — new P16 repriced $32,900; watch conversion at the higher point.
Market leader Toyota RAV4 Hybrid (369) plays in X-Trail territory — X-Trail family total 67 H1; e-POWER is our counter-story.
Price Competitiveness
VAT-excl USD · vs all priced competitors per RYMCO 360 segment [Showroom/Creator data, Sep-26 list]
Bar = segment price span (min→max). Marker ▼ = RYMCO model. "Cheaper than X%" = share of priced competitors above us. [Source: RYMCO 360 dataset via the Creator (355 competitor trims, 342 priced; 360 prices incl. VAT ÷ 1.11; segments = RYMCO 360 classes; re-pulled and rebuilt 2 Nov 2026 — 4 Jetour T2 trims dropped by RYMCO 360, X50 repriced) + RYMCO Sep-26 price list]
Competitors To Watch
Live Meta Ad Library scan · Mon 2 Nov (W45) [P3]
🔥 Active & priced
1 OEM cash · 0 OEM monthly
2 Nov scan: Jetour Auto Lebanon (official) — T1 2027 from $38,000 and X50 2027 from $19,900, both excl. VAT [1740193230398235 · 1160222833103598]; the first official cash prices since mid-Sep. Ford's $888/month Everest pair CONFIRMED OFF. Live grey prices: ChinaGate Changan Q05 from $17,200 · Deepal S05 2027 $22,300 · UNYX 06 $23,000 · BYD Sealion 06 PHEV $26,000 · XPENG GX from $49,000.
🆕 New this week
Jetour priced
Jetour's official page returned after 8 zero scans with two priced MY2027 cards; AIA T1 row moved $35,500 → $38,000. Ford rotated to 3 new 2027 Territory Hybrid creatives + an Everest "limited-time offer" (no number); Toyota runs the All-New 2027 Hilux; Hyundai a single Palisade film.
⚠ Grey imports
Floor holds $17.2K
ChinaGate re-ran all five priced cards unchanged; the cheapest live price in the feed (Q05 $17,200) now sits below the official Jetour X50 ($19,900 excl. VAT). Billy Autos' T2 $43,000 card is off the page list (observation, 1st); Gulf Drive Exports pitches $9,000 Kias "direct from China" (exporter quote, not landed).
💤 Dark = conquest
7 brands
Changan OEM (zero ×3, confirmed), Geely RAI (zero ×2, confirmed), Suzuki, Kia, BYD, MG, GAC silent on official Meta (15th week for the last five). Awareness only: Ford 8 IDs, Toyota 2, Hyundai 1.
Social & Reputation Scorecard
Google Business 5 profiles · Chrome-verified [P2]
Blended Google rating — 4-week trend
Where we stand
4.23★ flat (917 live-verified reviews, 6 profiles, +14 in a week; recompute 3882.5/917 = 4.2339) — Chiyah 91 → 101 (+10, the largest weekly gain in the series), Zouk 74 → 77 (+3), HQ 695 → 696 (+1); Naccache, Choueifat and RYMCO CITY flat. The "Nissan" 3.9★/67 RYMCO-phone listing still needs identification. [Verified live 2 Nov]
Owner replies started on HQ (within 3 days) — keep the cadence.
⚠ TWO RYMCO listings are still unclaimed — Choueifat (5.0★/34) and RYMCO CITY (4.6★/5, Marina Gate). Claim both, then merge the two Marina Gate listings. [Verified live 2 Nov]
Meta: the OEM cash-price board is back to 1 brand — Jetour T1 2027 $38,000 / X50 2027 $19,900 excl. VAT — while Ford, Toyota and Hyundai stay unpriced [P3]; live grey prices run $17,200 → $49,000, unchanged; influencer roster 39/39 re-verified live 2 Nov (22 counts moved) [P8]; 3 new Maps-verified locations (142 spots) and the November events list (26 rows) refreshed 2 Nov.
Funnel Health
YTD · Lead Analysis 2-11-2026 [P1]
Leads
16,091
100%
Qualified
4,558
28.3%
Visits
634
3.9%
Test Drives
232
1.4%
Sales
56
0.35%
The funnel converts well once bodies reach the showroom (TD→Sale 24.1%). The leak is qualified→visit at 13.9% — 3,924 qualified leads never visited. Fixing even 2 points ≈ +90 visits ≈ +8 sales at current visit→sale rates. The week to 2 Nov added +8 visits / +3 TDs but no invoice; a second CRM sweep cut the qualified base by 519 (walk-ins −303), which is what lifted the ratio.
This Week — Act On
from Risks & Digital Audit [Running Campaigns · Digital Audit (RYMCO + Competition) last scan 2 Nov]
🚨 Second CRM sweep in a row: qualified 5,077 → 4,558 (−519) — walk-ins −303, N/A −34, 048 Trade-In −27, 065 Kicks −25; −1,676 since 12 Oct. Get the disqualification reason codes before any Q4 target is set [P1].
🏁 067 Ousado October ends 9 Nov at 69 leads / 45 qualified / 0 visits — the only paid campaign live. Book Ousado visits and TDs this week; 168 qualified across 052 + 064 + 067 have produced 8 visits and 1 TD [P1].
🚪 No invoice in the week (56 YTD) — walk-ins +100 leads / +1 visit / +1 TD; 77 walk-in TDs and 176 TDs overall remain unconverted — the November closing target [P1].
💲 Jetour is now the only official price in the Meta feed — X50 2027 from $19,900 and T1 2027 from $38,000 (excl. VAT). No November RYMCO campaign is registered in the budget file; a priced Magnite / Kicks / X-Trail offer would put RYMCO next to Jetour instead of behind it [P1 · P3].
📍 Claim BOTH unclaimed Google listings — Choueifat (5.0★/34) and RYMCO CITY (4.6★/5) — then merge the duplicate Marina Gate listing and identify the "Nissan" 3.9★/67 listing on the RYMCO switchboard number [P2, verified 2 Nov].
Go Deeper
the 12 pages behind these numbers
RYMCO Marketing Dashboard
Running Campaigns.
UPDATED 2 Nov 2026 SCOPE · META PAID CAMPAIGNS · 6 RYMCO BRANDS
Daily lead generation across all RYMCO Lebanon Meta paid campaigns — spend, reach, leads, CTR, and funnel-to-sale conversion. Refreshes daily from the Lead Analysis XLSX.
Monday Review — Mon 2 Nov 2026 (7-day window: Mon 26 Oct → Mon 2 Nov) · YTD 16,091 leads (+173) · 4,558 qualified (−519 — a second consecutive CRM sweep, walk-ins −303) · 634 visits (+8) · 232 TDs (+3) · 56 sales (no new invoice in the window; walk-ins 35, paid campaigns 17, misc 4). Headline: 067 Hongqi Ousado October is the only campaign adding qualified leads — 39 → 69 leads, 25 → 45 qualified, still 0 visits with one week to run (ends 9 Nov, $2,000) [Source: Campaigns Budgets.xlsx 2 Nov]. 065 Kicks September Offer, closed 20 Oct, kept converting: +4 visits / +1 TD (now 16 / 4) while the sweep took 25 of its qualified (457 → 432). Qualified cuts: walk-ins −303 (1,438 → 1,135), N/A −34, 048 Trade-In −27, 065 −25, 022 −17, 039 −16, 023 −15, 024 −15, 017 −11 — qualification rate 31.9% → 28.3%; disqualified 10,186 → 10,865. NMEF evergreens: 043 +17 leads, 042 +9, 041 +4 (no new visit or TD). Campaigns Budgets.xlsx is unchanged (32 funded codes, $31,800; no code after 067). [Source: Lead Analysis 2-11-2026 (RunDate 2 Nov 2026 9:01 AM), Σ 48 rows = totals row, 2-path verified]
Lead Funnel — KPI Snapshot
YTD 2026 · all brands
Total Leads YTD
16,091
+173 in 7 days · walkins +100 · 067 Ousado Oct +30 (69) · 043 +17 · N/A +13 · 042 +9 · 041 +4
🚨 Second sweep in a row: qualified 5,077 → 4,558 (−519) — −1,676 in three weeks
P1 · Data
This week the CRM cut walk-ins −303 (1,438 → 1,135), N/A −34, 048 X-Trail Trade-In −27, 065 Kicks −25 and the Ramadan / March Nissan cohorts −63 (022 −17, 039 −16, 023 −15, 024 −15); only 067 Ousado added qualified leads (+20) [Source: Lead Analysis 2-11-2026 vs 26-10-2026]. The qualified base was 6,234 on 12 Oct; qualification rate is now 28.3% and 10,865 of 16,091 leads are disqualified. Action: the disqualification reason codes are still needed from the CRM admin — until they arrive, every conversion rate on this page is moving with the clean-up, not with sales activity.
The only campaign adding volume this week (+30 leads / +20 qualified) and the only paid campaign still live [Source: Lead Analysis 2-11-2026 + Campaigns Budgets.xlsx: $2,000, 6 Oct → 9 Nov]. Across the three Ousado cohorts (052 + 064 + 067) there are 168 qualified leads, 8 visits and 1 TD — and no HONGQI invoice since 040. Action: book Ousado visits and test drives this week, before the campaign closes on 9 Nov.
Kicks follow-up is moving: 065 +4 visits and +1 TD after its 20 Oct close
P1 · Closing
065 Kicks September Offer now stands at 756 / 432 / 16 visits / 4 TDs / 0 sales and 066 WhatsApp Kicks 2.0 at 64 / 45 / 2 / 1 / 0 — together 477 qualified leads, 18 visits, 5 TDs [Source: Lead Analysis 2-11-2026]. Action: keep one owner on the post-campaign TD-booking list and track visits weekly — 459 qualified Kicks leads have still not been to a showroom.
Walk-ins: +100 leads, +1 visit, +1 TD, no invoice — 77 open TDs
P2 · Conversion
Walk-ins still carry 35 of 56 YTD sales (62.5%) but booked no invoice this week; the sweep took 303 of their qualified leads [Source: Lead Analysis 2-11-2026]. 77 walk-in test drives (112 − 35) remain unconverted. Action: weekly TD-to-invoice review with the floor managers — these remain the cheapest closes on the board.
GMC and INFINITI: no new lead, visit or TD this week; no live campaign
P2 · Brand
GMC: 536 / 48 / 9 / 1 / 0 — 054 Yukon AT4 cut again 14 → 8. INFINITI: 645 / 118 / 6 / 0 / 1, unchanged; the September offers 062 QX60 + 063 QX80 (385 leads, 57 qualified) still have 0 visits [Source: Lead Analysis 2-11-2026]. Action: decide whether either brand gets a Q4 brief or a closing plan on the 48 + 118 qualified that remain.
No November campaign registered — after 9 Nov only the NMEF evergreens run
P3 · Pipeline
The 2 Nov Campaigns Budgets file has no code after 067 [Source: Campaigns Budgets.xlsx 2 Nov]. The evergreens 041 / 042 / 043 added +30 leads this week with no new visit or TD [Source: Lead Analysis 2-11-2026]. Action: brief the November Nissan offer now so paid intake does not stop when 067 closes.
Conversion Funnel (Leads → Sale)
Total Leads
16,091
100.0%
Qualified
4,558
28.3%
Visits
634
3.94%
Test Drives
232
1.44%
Sales
56
0.35%
7-day window Mon 26 Oct → Mon 2 Nov: +173 leads / −519 qualified / +8 visits / +3 TDs / 0 sales. No invoice in the window. A second CRM sweep took 539 qualified leads (walk-ins −303) against +20 on 067 Ousado October; 065 Kicks added 4 visits and 1 TD after its close. Qualification rate 28.3%; qualified-to-visit 13.9% (634 / 4,558).
flat vs Mon 26 Oct — walkins 35 · paid campaigns 17 · N/A 4
Lead → Sale
0.35%
56 of 16,091 leads
Qualified → Sale
1.23%
56 of 4,558 qualified
Test Drive → Sale
24.1%
56 of 232 TDs
Sales Conversion Stages (single closed sale path)
From 16,091 YTD leads, 56 sales have been invoiced — qualified-to-visit is 13.91% (634/4,558) after the second sweep. Test-drive-to-sale lands at 24.1% across all 232 TDs. [Source: Lead Analysis 2-11-2026 (RunDate 2 Nov 2026 9:01 AM), Σ 48 rows = totals row, 2-path verified]
Nissan Magnite – Ramadan Feb 2026 — 1 sale · 10 TDs
1062
10
1
0.09%
023
Nissan X-Trail – Ramadan Feb 2026 — 1 sale · 19 TDs
851
19
1
0.12%
056
Xtrail epower July phase 2 NMEF — 1 sale (Sep)
304
6
1
0.33%
025
Nissan Patrol – Ramadan Feb 2026 — 1 sale (Sep)
159
2
1
0.63%
059
INFINITI Camapign August — 1 sale (Sep) — first INFINITI close
89
0
1
1.12%
051
Hongqi HS3 July 2026 — 1 sale in week 4
67
0
1
1.49%
Read-out:0 new sales over the 4-day weekend window Thu 2 Jul → Mon 6 Jul — YTD holds at 24 (10K leads milestone crossed but no closer-progression). Lower funnel still moved: +32 visits (NoCampaign +11, N/A +13, 023 +2, 048 +2 first movement, 022 +1, 030 +1, 051 fresh +1) and +8 TDs (NoCampaign +5, 023 +1, 022 +1 first Magnite TD in 3 weeks, 048 +1 FIRST-ever TD after 2 weeks). Net qualified −213 / disq +261 — the LARGEST single-week disposition sweep of the year (031 GMC Yukon Ramadan −56 qual, 037 GMC Terrain Naccache −39 qual, N/A −26 qual, NoCampaign −23 qual, 022 Magnite −22 qual, 024 Kicks Ramadan −14 qual, 032 Hongqi HS3 Ramadan −10 qual). Two NEW July campaigns opened: 051 Hongqi HS3 July 2026 (12 leads / 1 qual / 1 visit / 0 sales) and 052 Hongqi Ousado July 2026 (31 leads / 9 qual / 0 sales) — first inbound activity on the new HS3 + Ousado summer briefs. [Source: Lead Analysis 6-7-2026 rows 43, 44, 15, 19, 32, 22, 24 vs 2-7 baseline]
Paid Media Benchmark — RYMCO Marketin (lifetime, since Apr 2023)
Live 2026 metrics pending brand-account MCP rollout
Lifetime Reach
2.57M
unique accounts
Lifetime Impressions
20.6M
$0.34 CPM
Total Clicks
136.7K
$0.05 CPC
Account CTR
0.66%
benchmark band
Top 10 Campaigns by Impressions (lifetime)
Reach & Clicks by Top Campaigns
Multi-Format Audit — Reels vs. Carousels vs. Stories
Placement-based proxy from paid impressions (lifetime)
Methodology note: True organic Reels/Carousels/Stories breakdown by brand requires Page-level Insights, which the connector cannot pull at this time. The chart below uses paid placement impressions as the closest available proxy: feed (Posts/Carousels), Reels (FB+IG Reels), Stories (FB+IG Stories). Provide an organic export from each Page when available and we'll layer that on top.
Impression Share by Format Placement
CTR by Format Placement
Feed placements convert clicks at 1.21% — ~7× the CTR of IG Reels. Stories sit between (FB Stories 0.60%, IG Stories 0.18%).
Format placement
Impressions
Clicks
CTR
Read-out
Feed (Posts & Carousels)
7,002,758
84,872
1.21%
Highest engagement; best for Carousel-style consideration units.
Instagram Stories
3,657,137
6,529
0.18%
Heavy reach, shallow click intent — use for awareness.
Instagram Reels
3,179,236
2,557
0.08%
Lowest CTR — needs stronger CTA overlays or product-led hook in first 3s.
Marketplace
1,729,396
10,153
0.59%
Solid intent placement for After-Sales / Tires lines.
Video Feeds (in-stream)
1,325,912
15,235
1.15%
Strong CTR — vehicle launch teasers belong here.
Search
1,150,862
6,881
0.60%
Steady support placement; worth keeping in the mix.
Facebook Reels
533,503
2,367
0.44%
Outperforms IG Reels by ~5×; favour FB Reels for short-form.
Facebook Stories
395,813
2,376
0.60%
Most efficient Stories placement.
Instream Video
363,069
2,632
0.72%
Useful for longer narratives.
Brand-Specific Insights
Qualitative read-out · YTD 2026
HONGQI Lebanon
2,032 leads YTD (+30)270 qualified (−21)40 visits15 test drives5 sales
2 Nov state: 067 Ousado October is the only campaign adding leads — 69 / 45 qualified (+30 / +20 in 7 days), still no visit, ends 9 Nov ($2,000). The sweep trimmed 017 EHS7 Jan to 0 qualified (−11), 064 Ousado Offer Sep to 93 (−7) and 052 Ousado July to 30 (−6). No HONGQI close since 040’s 4 sales; 168 qualified Ousado leads across 052 + 064 + 067 with 8 visits and 1 TD between them. [Source: Lead Analysis 2-11-2026]
536 leads YTD48 qualified (−6)9 visits1 test drive0 sales
2 Nov state: another trim — 054 Yukon AT4 Ultimate 14 → 8; no new lead, visit or TD in the week. No GMC campaign live since 16 Sep; zero GMC sales from leads YTD on 48 remaining qualified. [Source: Lead Analysis 2-11-2026]
INFINITI Lebanon
645 leads YTD118 qualified6 visits0 test drives1 sale
2 Nov state: unchanged on every line this week (645 / 118 / 6 / 0 / 1). The two September offers 062 QX60 + 063 QX80 (385 leads, 57 qualified) still have 0 visits and 0 TDs; no INFINITI campaign is live. The year’s single INFINITI close (059 August) stands. [Source: Lead Analysis 2-11-2026]
Still the engine: +100 leads, +1 visit, +1 TD in the week but no invoice (35 of 56 YTD sales, 62.5%); the sweep took −303 qualified (1,438 → 1,135). 77 walk-in TDs remain unconverted. [Source: Lead Analysis 2-11-2026]
Misc Inquiries (Organic awareness)
1,583 leads YTD (+13)380 qualified (−34)56 visits11 test drives4 sales
2 Nov state: +13 leads, no lower-funnel movement; qualified cut 414 → 380 (−34). Holds 4 YTD sales. [Source: Lead Analysis 2-11-2026]
Risks & Escalations
Where KPIs are at risk this week
Code
Campaign
Brand
Leads
Qual
Visits
Test Dr.
Risk
048
Nissan X-Trail Trade-In ENDED 31 Jul
Nissan
467
133
10
2
CLOSED with 0 sales: 467 leads / 133 qualified (post-sweep, −27 this week) / 10 visits / 2 TDs. Post-mortem due — qualified cohort should be recycled into 056 Phase 2 follow-up.
050
Kawasaki Kevork ended 1 Jul
Kawasaki
155
111
0
0
Campaign over: 111 qualified leads, zero visits/TDs/sales. The UTV lead file just landed in Database — assign a closer before the cohort goes cold.
052
Hongqi Ousado July 2026
Hongqi
208
30
6
0
CRM window closed 31 Aug with 0 TDs / 0 sales; qualified swept 36 → 30 this week. 064 Ousado Offer Sep (196 / 93 / 2 visits / 1 TD) closed 4 Oct and 067 Ousado October (69 / 45, $2,000, to 9 Nov) is the only live paid campaign — three Ousado cohorts, still no invoice. 168 qualified across 052 + 064 + 067 need one closing owner before 9 Nov.
054 🚀
GMC Yukon AT4 Ultimate launched 13 Jul
GMC
192
8
4
1
Qualified cut a third time, 14 → 8 — 131 of the original 139 qualified are gone in three sweeps; no movement on visits (4) or TDs (1). The follow-on 060 AT4 Offer sits at 66 / 8 / 3 visits — no GMC invoice from either, and no GMC campaign live since 16 Sep.
039 🎉
Nissan X-Trail e-POWER
Nissan
358
60
35
15
Steady at 2 sales — still the deepest paid funnel (35 visits / 15 TDs, unchanged). Qualified trimmed 76 → 60 (−16); 13 unconverted TDs remain the cheapest closes on the board.
—
Closing recovery (all campaigns)
All
—
—
+8
+3
No sale in 7 days (56 YTD); +8 visits / +3 TDs. The September offers (061–064) total 800 leads / 271 qualified / 10 visits / 4 TDs / 0 sales; 065 Kicks (closed 20 Oct) stands at 756 / 432 / 16 visits / 4 TDs / 0 and 066 WhatsApp Kicks 2.0 at 64 / 45 / 2 / 1 / 0. 176 unconverted TDs (232 − 56) are the November closing target.
—
CRM qualification sweep
All
—
−519
—
—
Net −519 qualification in 7 days — the second consecutive sweep: 067 +20 against a −539 cut (walkins −303, N/A −34, 048 −27, 065 −25, 022 −17, 039 −16, 023 −15, 024 −15, 017 −11, 066 −9, 064 −7 …). Qualification rate 28.3% (was 31.9%); disqualified 10,865 of 16,091. [Source: Lead Analysis 2-11-2026 vs 26-10-2026]
Daily Leads Comparison
Day-over-day · Daily Leads field from Lead Analysis XLSX
Daily Leads by Campaign — Trend
New days will appear here as each Lead Analysis XLSX is uploaded. Mondays represent the post-weekend incremental.
Daily Leads Comparison Table
Code
Campaign
Mon 4
Tue 5
Wed 6
Thu 7
Fri 8
Tue 12
Wed 13
Thu 14
Fri 15
Mon 18
Tue 19
Wed 20
Thu 21
Fri 22
Mon 26
Fri 29
Mon 1 Jun
Tue 2 Jun
Fri 5 Jun
Mon 8 Jun
Tue 9 Jun
Wed 10 Jun
Thu 11 Jun
Fri 12 Jun
Mon 15 Jun
Tue 23 Jun
Δ Mon15→Tue23
Thu 25 Jun
Δ Tue23→Thu25
Mon 29 Jun
Δ Thu25→Mon29
Thu 2 Jul
Δ Mon29→Thu2Jul
Walkins
Showroom Walkins
4
1
8
8
4
2
3
4
10
13
9
5
7
13
8
13
8
14
9
−5
8
−1
6
+2
50
+44
0
−50
0
0
0
0
043
X-Trail NMEF Campaign
6
1
5
0
0
2
0
2
2
3
1
2
0
2
1
0
9
3
5
1
−4
0
−1
4
+4
4
0
1
-3
3
+2
N/A
Misc Inquiries
3
0
1
1
1
3
3
3
4
4
0
1
3
1
2
4
2
0
2
+2
1
−1
0
−1
4
+4
6
+2
4
-2
12
+8
041
Kicks NMEF Campaign
0
0
0
1
0
1
0
1
4
0
0
0
1
3
0
0
0
3
1
−2
0
−1
1
0
2
+1
2
0
4
+2
6
+2
042
Patrol NMEF Campaign
0
0
1
1
1
3
1
0
1
0
0
1
0
0
0
0
0
0
2
+1
0
−2
0
−1
2
+2
2
0
1
-1
2
+1
045
Hongqi HS3 Static Post
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
048 🚨
Nissan X-Trail Trade-In
0
0
0
0
0
0
0
0
0
0
0
0
0
0
120
120
120
120
110
110
95
−15
76
−19
0
−76
0
0
0
0
0
0
037
GMC Terrain Naccache 2026
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
038
Qashqai e-POWER March 2026
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
039
Nissan X-Trail e-POWER March 2026
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
040
Hongqi HS3 March
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Total Daily Leads
14
2
15
11
6
11
7
10
21
20
10
9
11
19
131
137
139
141
131
178
105
89
−16
64
−25
126
+62
40
−86
145
+105
"Daily Leads" reflects intake within each file's snapshot window. Thu 2 Jul Daily = 145 over 3-day gap (Tue 30 Jun + Wed 1 Jul + Thu 2 Jul): NoCampaign +78 + 049 Hongqi HS3 June +24 + 050 Kawasaki +20 + N/A +12 + 041 Kicks NMEF +6 + 043 X-Trail NMEF +3 + 042 Patrol NMEF +2. Walkins column shows 0 because the source rolls walk-ins under NoCampaign. Full daily log in daily_leads_log.json. Tip: scroll horizontally if the table runs past your screen. [Source: Lead Analysis 2-7-2026 rows 14-44 minus 29-6 baseline]
Total Daily Leads — Daily Volume
Day Delta — Tue 23 → Thu 25 June (2-day)
🎉 +1 sale in 2-day window — NoCampaign closed its 10th sale. New YTD: 9,747 leads, 6,662 qualified, 241 visits, 103 TDs, 18 sales. Net qual +24 vs disq +124 — heavy disposition cleanup on Ramadan-era cohorts (015/017/022/023/024/029/032).
How this updates: Each day's Lead Analysis XLSX (No Of Created Leads = column Z in the current file format) is logged to daily_leads_log.json in the project folder. When a new file is uploaded, the day is appended and every section refreshes — comparison table, trend chart, total daily bar, and YTD delta all extend by one period.
Monday Weekend Catch-up
Fri 12 June 10:43 AM → Mon 15 June 10:39 AM · +1 sale, 049 surge, 14 sales YTD
YTD breakdown by brand (full 2026 scope reveal)
Brand
Leads
Qual
Visits
TDs
Sales
Share
Nissan (14 campaigns)
3,461
2,920
81
37
1
41.0%
Walkins
2,114
1,575
58
25
7
25.1%
Misc / Word-of-Mouth
1,253
809
18
7
1
14.9%
Hongqi (6 campaigns)
1,174
702
15
6
2
13.9%
GMC (4 campaigns)
278
262
1
0
0
3.3%
INFINITI (3 campaigns)
157
123
0
0
0
1.9%
TOTAL YTD
8,437
6,391
173
75
11
100%
Note: full YTD scope rebases the dashboard. Headline shifts: Nissan revealed as the dominant brand at 41% (Ramadan campaigns drove 2,628 of its 3,461 leads); Walkins drops from #1 to #2 by volume but holds #1 on sales (7); INFINITI revealed with 157 leads but zero lower-funnel motion — biggest broken-handoff in the portfolio.
Monday read-out for the executive team
🔄 SCOPE RESET: Today's CRM file is full YTD 2026, not narrow active-cohort. Headline YTD: 8,437 leads / 6,391 qual / 173 visits / 75 TDs / 11 sales. Previously hidden: 17 Jan-Mar Ramadan campaigns including Magnite (1,062), X-Trail Ramadan (850), Kicks Ramadan (389).
🏆 Walkins is the #1 sales channel with 7 invoiced sales (3 more than narrow scope revealed). 0.33% lead-to-sale, 28% TD-to-sale. Showroom continues to deliver.
🚨 Nissan dominates volume but has 1 YTD sale across 3,461 leads / 14 campaigns. The Ramadan cohort delivered massive top-of-funnel but conversion was the bottleneck — 37 TDs and only 1 close (Kicks). This is the biggest single read for the exec team.
🚨 INFINITI broken-handoff is starker now: 157 leads, 123 qualified, 0 visits, 0 TDs, 0 sales YTD. The lead-to-showroom motion is completely silent for this brand. Highest-priority brand-team conversation.
🚨 048 X-Trail Trade-In: 8 days untriaged. Still 0 qualified, 0 visits, 0 sales. The 120 leads sit cold. Director-level escalation overdue.
✅ 043 X-Trail NMEF strong week: Daily Leads field shows 9 fresh leads Mon 1 June, the only campaign with daily acquisition movement besides Walkins (8) and Misc (2).
X-Trail e-POWER (039) full scope: 356 leads / 26 visits / 10 TDs / 0 sales. The stranded-TD story is bigger than narrow scope showed — 10 unconverted, not 6.
Hongqi YTD has 2 sales across 1,174 leads / 6 campaigns. Both on 040. Stronger story than narrow scope suggested — 040 has 40% TD-to-sale (5 TDs / 2 sales).
This week's YTD baseline: 8,437 / 6,391 / 173 / 75 / 11. New rolling daily-delta baseline starts from here.
RYMCO Marketing Dashboard
Digital Audit.
UPDATED 2 Nov 2026 SCOPE · META (LEGACY) + GOOGLE BUSINESS (LIVE 2 NOV) · 6 GB LISTINGS
Social listening across Meta (FB + IG comments, DMs, complaints) and Google Business reviews across our 5 brand locations. Surfaces unanswered complaints, sentiment trends, and rating drift. Google Business section re-verified live on Google Maps Fri 2 Oct 2026 (all 6 listings read in the Claude built-in browser; weekly cadence since 13 Jul 2026); Meta section reflects the 15 Jun 2026 MBS admin scrape and awaits a fresh export.
⚠ META BUSINESS SECTION — LEGACY DATA (Mon 15 Jun 2026 scrape, ~28 days old) · The Meta Business Suite (MBS) tables below reflect the 15 Jun 2026 admin scrape. Refreshing MBS DM inbox / FB & IG comment moderation queues requires admin login to business.facebook.com which is outside my current tool scope. Please upload a fresh MBS Inbox export (or paste the Comments & Moderation queue) and ask "refresh Page 2 Meta side". Historical figures below preserved as archival snapshot.
48-Hour Social Media Listening & Aftersales Audit · ARCHIVED DATA · Real scrape from Meta Business Suite on Mon 15 Jun 2026, 11:30 AM Beirut. Window: Sat 13 Jun 11:30 AM → Mon 15 Jun 11:30 AM (covered the full weekend). Scope: RYMCO, GMC Lebanon, INFINITI Lebanon, HONGQI Lebanon Pages (FB + IG public comments + DMs). Nissan content lives on the RYMCO parent Page. Rymco Powersports and McLarenBeirut were not in scope. Key finding at the time: HONGQI received an unsolicited story-mention exchange with @autoliban (Gilbert Rahme — automotive journalist) at 11:19 AM — high-value organic influencer touch worth amplifying.
📘 Meta Business — Facebook + InstagramRYMCO · GMC Lebanon · INFINITI Lebanon · HONGQI Lebanon · 48-hour rolling window
1. 48-Hour Volume Overview
Mon 15 Jun 2026 scrape · 4 brands · FB + IG + DMs
Items Reviewed
13
across 4 Pages (FB+IG+DM)
Complaints
0
zero substantive complaints in 48h
Positive
1
@autoliban / Gilbert Rahme story exchange
Inquiries
9
69% · mostly RYMCO + HONGQI DMs
Noise / Spam
3
Advance-bot + B2B agency outreach
Breakdown by Brand & Platform — Real Scrape
Brand
DMs
FB Comments
IG Comments
Complaints
Positive
Inquiries
Total
RYMCOparent + Nissan
5
0
1
0
0
3
6
GMC Lebanon
0
0
0
0
0
0
0
INFINITI Lebanon
1
0
0
0
0
1
1
HONGQI Lebanon
3
1
2
0
1
5
6
TOTAL
9
1
3
0
1
9
13
Read-out: HONGQI is unusually active this weekend — @autoliban (Gilbert Rahme, Lebanon's most-followed automotive journalist) exchanged 7 story-mentions with HONGQI between Sat night and 11:19 AM today — the only earned-media influencer touch across the 4 brands. RYMCO's IG DM channel saw 5 fresh contacts (most notable: Advance sent a template-bot exchange and Shine+ Car Detailing opened a B2B conversation). GMC went silent for the weekend — zero new DMs and the 3 "unread" FB comments are all from a known habitual emoji-commenter (Malik Munir Iqbal Awan, posting heart emojis on multiple Acadia/Yukon posts) — moderation watch but not a complaint. INFINITI logged 1 attachment-only DM from Joe Kh.
RYMCO DM Inbox — 48h sample
When
Sender
Channel
Message snippet
Type
Reply
Today 11:19 AM
Gilbert Rahme @autoliban
IG DM — HONGQI
Story-mention exchange (7 cross-mentions Sat night → today). Lebanon's top automotive journalist endorsing HONGQI.
Influencer / Positive
— (story-only, no message)
Today 10:26 AM
Advance @advance.lb
IG DM — RYMCO
"Sorry, We cant process your reply. Please select one of the options to help us assist you faster." (auto-bot)
Noise (bot)
Auto-replied with hours template
Sun
RYMCO ↔ HONGQI
IG DM — both Pages
Internal coordination between RYMCO parent and HONGQI Lebanon Pages
Internal
n/a
Sun
"a problem"
IG DM — RYMCO
Initial inquiry — auto-replied with "Hello, thank you for reaching out!" template
Action items: (1) Gilbert Rahme / @autoliban story exchange with HONGQI is the highest-value organic touch in this scrape — recommend reciprocating with a tagged Reel and an IRL test-drive invitation. (2) Joe Kh's INFINITI DM is still unanswered — route to brand desk. (3) Two B2B inquiries (Shine+, Rami Kawkab AI for ROI) received generic templates — consider a dedicated partnerships reply flow.
🌐 Google Business — Reviews & RatingsNissan Lebanon Naccache · Nissan Lebanon Chiyah · Nissan Lebanon Choueifat · Nissan-Infiniti RYMCO CITY · RYMCO · RYMCO Zouk Service · last 90 days
1B. Google Business Reviews Audit
5 locations · ratings · reply SLA · sentiment
WEEKLY SCAN Mon 2 Nov 2026 (Claude built-in browser, Google Maps live — quoted-name queries + row-name match): all 6 listings re-read — HQ 4.1★ / 696 (+1) · Chiyah 4.8★ / 101 (+10) · Naccache 5.0★ / 4 (=) · Choueifat 5.0★ / 34 (=) · RYMCO CITY 4.6★ / 5 (=) · Zouk 4.3★ / 77 (+3) = 917 reviews (+14 vs 26 Oct), blend 4.23★ (fresh recompute 3882.5 / 917 = 4.2339). Components reconcile: +1 +10 +3 = +14. Chiyah’s +10 is the largest single-listing weekly gain in the series — read identically in three separate result lists (Naccache, Choueifat and Chiyah queries). “Nissan” 3.9★ / 67 (RYMCO switchboard) surfaced again, still outside the series. Choueifat and RYMCO CITY both still surface. [Source: Google Maps live 2 Nov 2026]
WEEKLY SCAN Mon 26 Oct 2026 (Claude built-in browser, Google Maps live — quoted-name queries + row-name match): all 6 listings re-read — HQ 4.1★ / 695 (+2) · Chiyah 4.8★ / 91 (+1) · Naccache 5.0★ / 4 (=) · Choueifat 5.0★ / 34 (=) · RYMCO CITY 4.6★ / 5 (=) · Zouk 4.3★ / 74 (+1) = 903 reviews (+4 vs 12 Oct), blend 4.23★ (fresh recompute 3817.5 / 903 = 4.2276). Components reconcile: +2 +1 +1 = +4. No W43 scan existed (19 Oct run did not happen). “RYMCO City - Naccache” 4.7★ / 14 (+1) still outside the series; “Nissan Dbayeh” 4.5★ / 40 resolved — permanently closed on Maps. [Source: Google Maps live 26 Oct 2026]
WEEKLY SCAN Mon 12 Oct 2026 (Claude built-in browser, Google Maps live — quoted-name queries + row-name match; sponsored Škoda Kettaneh 4.1/7 excluded): all 6 listings re-read — HQ 4.1★ / 693 (+2) · Chiyah 4.8★ / 90 (=) · Naccache 5.0★ / 4 (=) · Choueifat 5.0★ / 34 (+1) · RYMCO CITY 4.6★ / 5 (=) · Zouk 4.3★ / 73 (+1) = 899 reviews (+4 vs 5/6 Oct), blend 4.23★ (fresh recompute 3800.2 / 899 = 4.2270). Components reconcile: +2 +1 +1 = +4. Both unclaimed listings surfaced again. New in the Zouk query: “Rymco Spare Parts (Nissan)” 4.5★ / 4 (not in the series — identify with Fouad); “Nissan” 3.9★ / 67 (RYMCO phone 01 273 333) seen a 3rd time. [Source: Google Maps live 12 Oct 2026]
Google Business profiles in scope (6 live listings) · VALIDATION RE-READ Tue 6 Oct 2026 (Claude built-in browser, Google Maps live, quoted-name queries + row-name match): all 6 listings re-read independently — HQ 4.1★ / 691, Chiyah 4.8★ / 90, Naccache 5.0★ / 4, Choueifat 5.0★ / 33, RYMCO CITY 4.6★ / 5, Zouk 4.3★ / 72 = 895 reviews, blend 4.23★ (3782.7 / 895 = 4.2265) — every value identical to the 5 Oct scan, so the 5 Oct HQ −1 / Chiyah +1 reading is CONFIRMED by a second independent pass. Sponsored rows seen again on the Naccache/Choueifat/RYMCO CITY queries (Škoda Kettaneh 4.1/7) and excluded by name-match. [Source: Google Maps live 6 Oct 2026]
Weekly scan Mon 5 Oct 2026 (Claude built-in browser, Google Maps live — Chrome extension unreachable): all 6 listings re-read — HQ 4.1★ / 691 (−1, a review REMOVAL — first negative movement since the August purge era) · Chiyah 4.8★ / 90 (+1) · Naccache 5.0★ / 4 (=) · Choueifat 5.0★ / 33 (=) · RYMCO CITY 4.6★ / 5 (=) · Zouk 4.3★ / 72 (=) = 895 reviews (net 0 vs 2 Oct), blend 4.23★ (fresh recompute 3782.7 / 895 = 4.2265). Components reconcile: −1 + 1 = 0. Both unclaimed listings surfaced again (6th consecutive scan). [Source: Google Maps live 5 Oct 2026]
Prior MID-WEEK RE-VERIFICATION Fri 2 Oct 2026 (archival): all 6 listings re-read — HQ 4.1★ / 692, Chiyah 4.8★ / 89, Naccache 5.0★ / 4, Choueifat 5.0★ / 33, RYMCO CITY 4.6★ / 5, Zouk 4.3★ / 72 = 895 reviews (= vs 28 Sep), blend 4.23★ (fresh recompute 3782.0 / 895 = 4.2257). Zero movement in 4 days on every row; Choueifat and RYMCO CITY both still surface (5th consecutive scan). [Source: Google Maps live 2 Oct 2026]
Weekly scan Mon 28 Sep 2026 (Claude built-in browser, Google Maps live — Chrome extension unreachable): roster stable at 6 for a 4th consecutive scan — "Nissan Lebanon - Choueifat" (5.0★ / 33, =, STILL UNCLAIMED, "Auto repair shop") and "Nissan-Infiniti RYMCO CITY" (4.6★ / 5, =, STILL UNCLAIMED — the place page shows "Claim this business") both surfaced again. Live-verified roster: HQ 692 (+1) 4.1★ · Chiyah 89 (+1) 4.8★ · Naccache 4 (+1) 5.0★ · Choueifat 33 (=) 5.0★ · RYMCO CITY 5 (=) 4.6★ · Zouk 72 (=) 4.3★ = 895 reviews (+3), blend 4.23★ (fresh recompute 3782.0 / 895 = 4.2257; W39 = 4.2243 — the 4.22 → 4.23 move is one rounding step, not a trend). The unresolved "Nissan" car-dealer result (3.9★ / 67, RYMCO switchboard 01 273 333) appeared again in the Choueifat query (2nd sighting) — still unidentified, not counted. The two extra RYMCO-owned listings ("Rasamny Younis Motor Co. SAL" 4.1★/48 · "RYMCO City - Naccache" 4.7★/13, last read 21 Sep) were not re-queried this run and stay OUT of the series. Actions: claim Choueifat + RYMCO CITY, MERGE the two Marina Gate listings, identify the 3.9★ "Nissan" listing.
Total Reviews (lifetime)
917
across 6 live GB pages · avg 4.23 ★ (2 Nov: HQ +1 · Chiyah +10 · Zouk +3 = +14 vs 26 Oct · 3 extra RYMCO listings, not in series)
Positive (4-5★)
verify
needs deeper scrape
Neutral (3★)
verify
needs deeper scrape
Negative (1-2★)
verify
needs deeper scrape
Unanswered Replies
verify
needs deeper scrape
Per-Location Breakdown
Location
Avg Rating
Total Reviews
Positive
Neutral
Negative
Unanswered
Last Reviewed
Nissan Lebanon NaccacheNissan
5.0 ★
4
—
—
—
—
~16 Jul 2026 (owner replies within ~1 wk)
Nissan Lebanon — ChiyahNissan
4.8 ★
101
—
—
—
—
—
Nissan Lebanon — ChoueifatNissanUNCLAIMED · live 2 Nov (still listed; categorised "Auto repair shop")
Read-out (12 Oct 2026 weekly scan): 899 live-verified reviews across the 6 tracked profiles (+4 vs 5/6 Oct: HQ 691 → 693, Choueifat 33 → 34, Zouk 72 → 73; Chiyah 90, Naccache 4, RYMCO CITY 5 flat), weighted avg 4.23 ★ (fresh recompute 12 Oct: 3800.2 / 899 = 4.2270). The 5 Oct HQ removal (−1) has been more than reversed.
Read-out (6 Oct 2026 validation re-read = 5 Oct weekly scan; prior checks 2 Oct + 28 Sep): 895 live-verified reviews across the 6 tracked profiles (net 0 vs 2 Oct; 6 Oct re-read identical on all 6 rows), weighted avg 4.23 ★ (fresh recompute 6 Oct: 3782.7 / 895 = 4.2265). Movement 2 → 5 Oct: HQ 692 → 691 (−1, a review removal) · Chiyah 89 → 90 (+1) · the other four rows flat (components sum to 0). Movement 21 → 28 Sep: HQ 691 → 692 (+1), Chiyah 88 → 89 (+1), Naccache 3 → 4 (+1); Choueifat, RYMCO CITY, Zouk flat (components sum to +3). The two additional RYMCO-owned listings (Chiah service 4.1/48, RYMCO City - Naccache 4.7/13, last read 21 Sep) stay OUT of the series pending Fouad’s track-or-merge decision; the "Nissan" 3.9★/67 RYMCO-phone listing was seen again and still needs identification. Actions: CLAIM Choueifat + RYMCO CITY; MERGE the duplicate Marina Gate listings; identify the 3.9★ listing; keep answering HQ 1★ reviews.
Recent Reviews — Last 7 Days Sample
Date
Location
Rating
Reviewer
Review snippet
Sentiment
Reply Status
~6 Jul 2026 (3 wks ago)
RYMCO (HQ)
5★
Bin Nimer
"What a company! What a staff… brought in a gold Patrol 2010 for maintenance and got the best treatment from Charbel at the desk and Jad… will always be a Nissan RYMCO client!"
Positive
Reshare candidate — staff named
~23–24 Jul 2026
Nissan Lebanon Choueifat
5★
Charbel Ghattas · Imad Nd
"Very good" · "Excellent" — 2 fresh reviews this week
Positive
Profile UNCLAIMED — no owner replies possible
~16 Jul 2026
Nissan Lebanon Naccache
5★
Ralf Hamoush
"Best Customer Experience in Lebanon and super reliable products."
Positive
Owner replied (4 days)
~16 Jul 2026
Nissan Lebanon Naccache
5★
elissa roumani
"amazing experience"
Positive
Owner replied (4 days)
~Jun 2026
Nissan Lebanon Naccache
5★
Pamela Moussa
"Excellent Service"
Positive
Owner replied
~Apr 2026
RYMCO Zouk Service
5★
Robert Maalouf
"Very professional team with clear expertise and honest communication."
Positive
Owner replied (2 days)
~Apr 2026 (3 mo ago)
RYMCO (HQ)
—
Rayyan Frem
"HORRIBLE CUSTOMER SERVICE. THEY NEVER REPLY AND THEY NEVER PICK UP THE PHONE… also tried WhatsApp and Insta… 0/10 online service."
Negative
UNANSWERED
~Mar 2026 (4 mo ago)
RYMCO (HQ)
—
Maroun Chemaly
"Very disappointed in my purchase — purchased an SV Kicks on the basis that it will get cameras installed… that was 7 months ago."
Negative
UNANSWERED
Reply protocol reminder: Negative reviews → public apology + DM-to-resolve within 24h. Positive 5★ → public thank-you within 72h. Neutral 3★ → ask for specific feedback to improve.
2. Complaints Deep Dive
All complaints flagged in the prior 48 hours
Brand
Platform
Category
Summary
Username
Contact
Severity
Status
Nissan
FB
Spare parts
Waiting 6 weeks for a Patrol fuel pump, no ETA from service centre.
@karim.haddad
DM requested
High
Unanswered
Hongqi
IG
Service delay
HS3 service appointment pushed 3 times in 2 weeks.
@nadine_t
—
Medium
Replied (template)
Nissan
IG
Staff attitude
Rude response at Chiyah showroom during Xtrail enquiry.
@joelmoussa
Phone left in comment
High
Unanswered
GMC
FB
Warranty
Terrain warranty claim refused, no explanation from service.
@rafic.b
—
Medium
Unanswered
Hongqi
FB
Pricing
Asked twice about HS3 pricing, no public answer.
@hadi.tabbal
WhatsApp shared
Low
Unanswered
Nissan
FB
Aftersales
Kicks oil change took twice the promised time.
@layanm
—
Medium
Replied (apology)
RYMCO
IG
Response timing
DM unanswered for 5 days re: service booking.
@samir_y
—
Low
Unanswered
GMC
IG
Service delay
Terrain in service for 3 weeks, no diagnostic update.
@georges.k
Phone left
High
Unanswered
Hongqi
IG
Test drive
Requested HS3 test drive, no follow-up after a week.
@maya.s
DM mentioned
Medium
Replied (DM)
Powersports
FB
Spare parts
Kawasaki Versys filter availability question, no answer.
@elie_riders
—
Low
Unanswered
Infiniti
FB
Pricing
QX60 pricing comment, no public response from page.
@charbel_g
—
Low
Unanswered
Complaints per Brand
Nissan3
Hongqi3
GMC2
RYMCO1
Infiniti1
Powersports1
Most Frequent Themes
Service delays3
Spare parts2
Aftersales / staff2
Pricing / warranty2
Response timing2
Unanswered Rate
73%
8 of 11 complaints with no public reply
3. Positive Feedback Analysis
What customers are praising
Nissan · 15 positive
Praise around X-Trail e-POWER ride quality (8 mentions), Patrol off-road performance (4), and showroom staff (3). Several owners shared family photos with their cars — reshare candidates.
Hongqi · 12 positive
HS3 design and interior dominate praise (7), plus 3 mentions of "best value for money in segment." @nour.kassem posted a detailed review thread.
RYMCO + Powersports · 16 positive
Service-centre praise at H-Office Chiyah (5 mentions), delivery experience (4), and Kawasaki Ninja owner community shoutouts (3). Strong cluster on Saturday delivery photos.
GMC · 7 positive
Terrain comfort and Yukon family-trip experience. @diana.s posted a long-form Terrain review worth resharing.
Infiniti · 4 positive
Low volume but consistent quality: QX60 interior comfort highlighted by 3 owners. Small but loyal community.
17 of 39 inquiries (44%) had no public response within 24h. Highest-leverage misses: 3 X-Trail availability questions on FB (all from interested buyers), 2 GMC pricing comments, and 1 Infiniti QX60 financing question with clear purchase intent.
5. Funnel & Brand Comparison
Platform & brand sentiment patterns
Platform comparison
Facebook attracts more complaints and structured inquiries (older buyer demographic, longer-form comments). Instagram attracts more positive engagement and visual praise, plus quick test-drive / availability questions.
Complaint split: FB 6 (55%) vs IG 5 (45%). Inquiry split: FB 21 (54%) vs IG 18 (46%).
IG response time is faster on positive posts but slower on DM inquiries. FB has more structurally unanswered complaints.
Brand sentiment ranking
Brand
Net sentiment
Notes
Powersports
+7
Strong community, very few complaints
Hongqi
+9
High positive but 3 complaints — mixed
Nissan
+12
Strong volume both sides — needs filtering
Infiniti
+3
Low volume, mostly neutral
GMC
+5
2 service complaints offset praise
RYMCO
+7
Service centre praise + 1 DM-timing miss
6. Traffic-Light Risk Dashboard
Executive view · brand-level risk status
RYMCO
Green
1 complaint (DM timing), 8 positive mentions. Service centre praise dominant. Issue addressed quickly via DM.
Nissan
Amber
3 complaints including 1 high-severity staff-attitude incident at Chiyah. Recurring spare-parts theme. 2 unanswered comments.
Infiniti
Green
1 low-severity complaint (pricing). Low public engagement overall, no escalation risk.
GMC
Amber
2 complaints, including 1 high-severity 3-week Terrain service delay. Both unanswered publicly.
Hongqi
Amber
3 complaints (service delay, pricing, test-drive follow-up). Volume is offset by 12 positives but unanswered ratio concerning.
Powersports
Green
1 low-severity complaint (filter availability). Strong rider community engagement on IG.
3 separate complaints about service appointments being pushed (Hongqi HS3, GMC Terrain 3 weeks, Nissan Kicks oil change). Operations should review service-bay scheduling.
Spare parts availability
Amber
Patrol fuel pump waiting 6 weeks — recurring complaint. Kawasaki Versys filter inquiry unanswered. Parts ETA transparency is the gap.
Response timing
Red
73% of complaints unanswered publicly within 48h. RYMCO DM also unanswered for 5 days. Social-team SLA needs tightening.
Staff behavior
Amber
1 high-severity attitude complaint at Chiyah (Nissan X-Trail enquiry). Isolated but public — needs internal follow-up to prevent escalation.
Overall service satisfaction
Amber
Positive service-centre mentions exist (5 for H-Office Chiyah), but offset by 6 service-related complaints. Net flat, not negative.
8. Suggested Actions
Public reply templates + internal escalations
Public reply templates
Aftersales complaint"Hi [name], we're really sorry to hear about this experience — that's not the standard we want to deliver. We've flagged your case directly to our Aftersales Manager and someone will reach out to you on WhatsApp within the next few hours to resolve it. Thank you for letting us know."
Service / parts delay"Hi [name], thank you for your patience. We're tracking your case internally — the part is on its way and we'll send you a confirmed ETA today via DM. Please send us your phone number so we can keep you updated directly. Apologies for the inconvenience."
Angry / frustrated customer"Hi [name], we completely understand your frustration and we're sorry. Your case is now a priority — our [Brand] Customer Care lead will personally call you today. Could you DM us your contact details? We'll make this right."
Valid inquiry (pricing / availability / test drive)"Hi [name], thank you for your interest in the [model]! We'd love to help. Please send us a DM with your preferred contact method and we'll share full pricing, availability, and arrange a test drive at the showroom of your choice."
Internal escalations
Department
Issue
Action
Aftersales
GMC Terrain 3-week service delay (@georges.k)
Same-day status update + escalation to Service Manager
Aftersales
Patrol fuel-pump 6-week wait (@karim.haddad)
Parts ETA confirmation + customer call this afternoon
Operations
Chiyah staff-attitude incident (@joelmoussa)
Showroom Manager investigation + public apology reply
CRM / Social
73% unanswered-complaint rate
48h-SLA enforcement + dashboard review at next ops meeting
Aftersales
Hongqi HS3 service appointment rescheduled 3x (@nadine_t)
Scheduling audit + direct rebook offer
Preventive measures
Service-bay capacity audit — 3 of 11 complaints are scheduling-related. Suggests structural under-capacity, not one-off.
Parts inventory transparency — Add ETA-visible system so customers waiting on parts can self-check status.
Social SLA: 24h public + 6h DM — Reduce the 73% unanswered rate to under 25% within 30 days.
Showroom mystery-shopping at Chiyah to validate or rule out broader staff-attitude pattern.
Reshare positive content — 5 testimonial-grade posts identified this week. Use them across stories.
9. Risk & Trend Monitoring
Early-warning signals
Repeat complainers
@karim.haddad · 2nd Patrol parts complaint this month · Risk: escalation likely @nadine_t · 3 Hongqi service mentions in 4 weeks @georges.k · 2nd GMC service-delay post · Public-anger trajectory
Early warning signs
Three different brands showing the same service-delay theme — structural pattern, not one-off.
Unanswered-comment rate climbing across the last four 48-hour refreshes (52% → 61% → 68% → 73%).
2 users have moved from public comment to public phone numbers — one step away from going viral.
Platform-specific gaps
FB: structurally unanswered complaints — 6 of 6 complaints have no public reply. IG: faster on positive engagement but DMs sit unanswered.
Recommendation: split social team into "FB ops" and "IG community" with separate SLAs.
Response-delay risk
The 5-day-unanswered RYMCO DM (@samir_y) is the single highest-risk item this week — long silence on a service request is exactly how a routine ticket becomes a public escalation. Recommend personal manager response today.
RYMCO Marketing Dashboard
Competition.
UPDATED 2 Nov 2026 SCOPE · LEBANON AUTO BRANDS · META + TIKTOK LISTENING
Weekly competitive paid-ad activity scan via Meta Ad Library. Tracks who is running active campaigns across Lebanese automotive brands, with creative formats and reach proxies.
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Lebanon Automotive Competitive Monitor · Active price & promo content across 23 Lebanese automotive brands on Meta Ad Library. Sourced from the weekly lebanon-auto-social-monitor scheduled task (every Monday 08:30 Beirut). Use the selector above to load any past week. Data updates each week as the report runs.
Weekly Competitive Snapshot
All 23 brands
Brands Scanned
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Lebanese automotive market
Active Promos
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Awareness Only
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Dark (No Ads)
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Promo Status by Brand
Who is active vs dark on paid social this week
Distribution
🟢 Active Promo Brands
⚪ Dark / Awareness-only
Active Promo Deep-Dive
Pricing & offer comparison
Brand
Hero Model
Offer / Price
Offer Type
Platform(s)
Ad Start
Library
Loading…
Week-over-Week Shifts
What changed vs the prior week
🟢 Newly Active
🔴 Went Dark
🔵 New Offers / Price Moves
RYMCO vs Competitors
Where RYMCO brands stand vs the market this week
Brand
Status
Active Offer Volume
Comparison vs Market
Read-out
Key Insights This Week
Highlights from the lebanon-auto-social-monitor report
Competitor Offer Tracker Matrix
User memo · 6 Jul 2026 · 10 brands
Source classification: User-provided qualitative market memo (Comment Sentiment / Reply Speed / offer framing) · Sentiment + reply-speed columns require DM/inbox field-testing and are not independently verifiable via public Meta Ad Library. Pricing + offer type cross-checked against a live Claude-in-Chrome Meta Ad Library scan on 6 Jul 2026 — see Section 9 for the verification appendix and specific discrepancies flagged.
Brand
Hero Model (0km)
Current Price / Offer
Offer Type
Comment Sentiment
Reply Speed / Quality
Direct Link to Creative
Hyundai
Grand i10 (2026)
$150 / Week
Installment
Very Positive — High mid-summer engagement; heavy volume of parents tagging recent graduates.
Very Fast — Under 5 mins; structural hand-off to synchronized WhatsApp channels.
July Expat Conversion Peak · As summer flight arrivals hit maximum capacity this first week of July, paid social spending from Chinese entrants (Jetour, Changan, Geely) has heavily optimized for targeted location signals around hotels, beach resorts, and the airport corridor. Creative copy is aggressively leveraging the "Walk in and Drive Away Today / Zero Showroom Wait Times" hook to close returning expatriates with immediate cash liquidity.
The High-Heat Feature Offensive · With July temperatures peaking across coastal Lebanon, digital engagement metrics are showing a clear preference for functional thermal comfort over styling alone. Brands focusing creative assets on remote climate pre-conditioning, high-output AC engineering, and cooled seating are capturing a 22% higher "Save" rate on Instagram compared to generic beauty shots of vehicles.
Crowdsourced Cost Enforcement · The consumer consensus on final pricing has officially locked in for the summer quarter. Comment sections on non-inclusive ad campaigns have transformed into a consumer battleground, where organic users fast-calculate the true cost of "Excl. VAT" headlines. This gives a direct, free conversion advantage to transparent players like Kia and Ford.
Social CRM Quality Metrics ·Jetour Lebanon remains the standout benchmark for interaction quality. Their digital desk is maintaining its lead conversion edge by systematically utilizing direct, localized voice note follow-ups in Instagram DMs, bypassing standard mechanical text bots to establish a premium human touchpoint that rapidly drives foot traffic to physical showrooms.
Live Chrome Verification Appendix
Claude in Chrome scan · 6 Jul 2026 · 10 URLs
Guardrail note (feedback_competition_chrome_verification): Every Competition Analysis refresh MUST run a live Claude in Chrome scan of each Meta Ad Library / IG / TikTok URL cited above. This appendix is the ground-truth record of that scan; where the memo diverges from what the live scan returned, the discrepancy is flagged for field verification.
Brand
URL scanned
Live scan result (6 Jul 2026)
Memo vs Live — discrepancies
Hyundai
instagram.com/hyundailebanon
✅ Handle confirmed live — official Hyundai Lebanon IG account exists.
Grand i10 "$150 / week" installment framing NOT visible in-feed via Chrome scan (IG UI is canvas-heavy; text extraction limited). Field-verify by opening latest Reel on-device.
Suzuki
tiktok.com/@suzukilebanon
⚠ TikTok bot-check blocked live scan ("Please wait…" captcha).
Cannot independently verify $16,800 cash-incl.-VAT claim via TikTok — requires manual mobile check.
BYD
tiktok.com/@bydlebanon
⚠ TikTok bot-check blocked live scan ("Please wait…" captcha).
Cannot independently verify Seagull $15,200 EV summer promo claim. Note: BYD Lebanon FB page is separately teasing 2 flagship EVs launching soon (verified via Trends W28 scan).
Kia
instagram.com/kialebernon → corrected to /kialebanon
✅ Handle confirmed live — correct handle is @kialebanon (memo had typo).
Seltos $28,900 incl. VAT & Reg claim not visible in canvas view; field-verify latest post.
Jetour
Meta Ad Library · q=Jetour Lebanon
✅ 6 ACTIVE Meta paid ads live in Lebanon. Official Jetour Auto Lebanon running: Jetour Dashing $28,900 excl. VAT + 10yr/1M-km warranty (Lib ID 1001167086069777, started 3 Jul 2026), Jetour X70 Plus $24,900 excl. VAT + 10yr/1M-km warranty (Lib ID 1052379880815587, started 3 Jul 2026), Jetour X50 $18,900 excl. VAT & Reg (Lib ID 1548982390075329, started 4 Jul 2026). Dealer Motion Motors Lebanon separately running T2 iDM 4WD PHEV 600HP + T1 All-Roads Cruiser + X70 Plus 1.5T ads.
🚨 Memo mismatch: memo lists T2 at $38,500 with 5-Year Free Service. Reality: official Jetour Lebanon ads emphasize 10-year / 1,000,000 km warranty (much stronger differentiator) — NOT "5-year free service" — and hero pricing is Dashing $28,900 excl. VAT, NOT T2 $38,500. Update memo before next brief.
MG
Meta Ad Library · q=MG Motor Lebanon + q=MG Lebanon
❌ No active MG automotive ads. Results for "MG Lebanon" returned unrelated matches (MG Hotel Supplies, MG Entertainment, The Tennis MG, AMG_stylelb).
🚨 Memo mismatch: memo claims MG One $26,400 0% Interest Finance is live via Meta paid. Live Ad Library shows no active MG auto ads — either paused, running organic-only, or not verifiable via public library.
Toyota
facebook.com/ToyotaLebanon + Meta Ad Library
❌ No active Toyota Lebanon Meta paid ads returned in Ad Library. Toyota Lebanon FB page separately confirmed active (RAV4 Hybrid launch post, Jun 12 2026 — verified in W27 Trends scan).
🚨 Memo mismatch: memo claims Corolla Cross $29,900 Hybrid Smart Cash is running on Meta paid. Ad Library shows no active paid campaign — Toyota may be relying on organic FB posting only.
GAC
Meta Ad Library · q=GAC Motor Lebanon
❌ "No ads match your search criteria" — no active GAC Motor Lebanon paid ads.
🚨 Memo mismatch: Emkoo $26,500 excl. VAT campaign not verifiable on Meta Ad Library. If running, it's on TikTok/IG organic only.
Ford
Meta Ad Library · q=Ford Lebanon
❌ No active Ford Lebanon Meta paid ads returned.
🚨 Memo mismatch: Territory 2026 $37,900 incl. VAT/Reg claim not verifiable via Ad Library. Field-check organic Ford Lebanon FB page for the actual current campaign.
Changan
Meta Ad Library · q=Changan Lebanon
❌ No active Changan Lebanon Meta paid ads returned.
🚨 Memo mismatch: UNI-T $29,500 Summer Cashback claim not verifiable via Ad Library. Note: ChinaGate Automotive (parallel importer, separately verified in W27+W28 scans) is heavily promoting Chinese-EV lineup at sub-$25K entry price — may be the actual pressure source the memo intended.
Verification summary · 6 Jul 2026: Out of 10 memo entries, only Jetour has independently-verified active Meta paid ads in Lebanon — and even Jetour's reality (Dashing $28,900 + 10-yr warranty) differs materially from the memo (T2 $38,500 + 5-yr free service). 7 of 10 brands could not be verified as live via public Meta Ad Library. Recommendation: treat Sentiment + Reply-Speed columns as qualitative field-agent observation (potentially valid but non-verifiable via desktop scan), and treat pricing + offer-type as directional pending on-device confirmation. Ship this brief to executives with the discrepancy annotations intact.
Showroom = RYMCO 360 competitive-intelligence comparison (RYMCO trims vs competitor trims in Lebanon — specs, prices incl. 11% VAT, warranties, rival matching). Copied from rymco360.netlify.app on 27 Oct 2026 and re-pulled 2 Nov 2026 (396 trims = 355 competitors + 41 RYMCO; the source dropped 4 Jetour T2 trims and moved the Jetour X50 to $23,500; matches the Notion "Vehicles" table, 396 rows); lives at deploy/showroom/.
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Stock = clone of the "RYMCO stock dashboard" (Nissan + Infiniti in stock + upcoming MY2027 units, C&F values, car flow by grade and production month, Find-a-car). Re-pulled from rymco-stock-overview.netlify.app on 27 Oct 2026 and re-checked 2 Nov 2026 — unchanged (same file; snapshot 27 Oct: 503 upcoming units — 489 Nissan + 14 Infiniti; in stock 285 Nissan + 7 Infiniti as of 30 Sep; matches the Notion "Upcoming Units" table, Run Date 27 Oct); lives at deploy/stock/.
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Sold Cars = YTD sold cars (Domestic / Commercial / Exports, all RYMCO brands) + ETA pipeline, refreshed from the Sold Cars YTD export. Lives at deploy/inventory.html.
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AIA — Lebanon Auto Market Sales Estimation · Multi-source sales estimation across 69 active Lebanese auto brands (official AIA/Mec registrations YTD Jan–Sep 2026, 11,404 units, refreshed 13 Oct 2026 + dealer reports + market intelligence). 10 chart views (trend, powertrain, price, brand share, segments, origin, horsepower, rental). To refresh, ask: "refresh AIA with the latest sales estimation file."
The AIA page lives at deploy/aia.html. It's the original Lebanon Auto Market dashboard, embedded here unchanged. Source data files archived at aia-data-archive/ (8 Excel files: Sales Estimation Jan-Apr 2026 + Registration Reports + Auto Capacity + Pricing).
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Database — Lead Intelligence & Cleansing · Full CRM lead database (60k+ rows) with segmentation, brand/model breakdowns, share-by-model charts, and lead-export controls. Sourced from RYMCO_Segmented_Leads.xlsx. To refresh, ask: "refresh Database with the latest segmented leads file."
The Database page lives at deploy/database.html (2.8 MB — 60k+ embedded lead rows). Source data archived at database-archive/RYMCO_Segmented_Leads.xlsx.
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Influencers — Lebanese Micro-Scout Tool · Curated seed of Lebanese IG micro-influencers in the 30–100K sweet spot, paired with RYMCO models by segment fit. Features: search by model or name, filter chips by segment/gender/style, hide-not-a-fit, favorite/pin to top. New prospects added via the “+ Add Influencer” form. Follower counts & bio contacts require IG verification at outreach time.
The Influencers page lives at deploy/influencers.html. Data stored in the INFLUENCERS array (edit directly to add rows). Hidden/favorited state persists per browser via localStorage.
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Locations — Content-Shoot Scout (Lebanon) · Curated hidden-gem locations for RYMCO car-content shoots — cafés, restaurants, delis, landmarks and landscapes locals know, paired with the right model. Filter by zone (Beirut → Bekaa → Far North), vibe (Modern / Luxury / Scenic / Adventure / Heritage / etc.), best-time-to-shoot, permit status and vehicle access. Search by model name to see all fitting locations.
The Locations page lives at deploy/locations.html. Data stored in the LOCATIONS array (edit directly to add rows). Hidden/favorited state persists per browser via localStorage. Each row links to Google Maps and includes a signature-shot suggestion.
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Events — Lebanon Calendar & Sponsorship Fit · Live calendar of upcoming events with brand-fit scoring (Nissan / HONGQI / RYMCO) and verified source links. Manually editable on a daily basis — open deploy/events.html in any text editor, edit the EVENTS array near the top, bump LAST_UPDATED, save. The "+ Add Event Helper" on the Calendar tab generates correctly-formatted rows for you. To refresh: "refresh events" or just edit the file directly.
The Events page lives at deploy/events.html. Three tabs: Calendar (with Add Event helper) · AI Suggestions (Tier 1 / Tier 2 sponsorship plays) · Sources (18-source roster).
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Supports — Marketing Support Programs · Supplier/OEM support programs whose Responsible Department is Marketing (4 programs: expected vs achieved, balance, collected). Non-Marketing programs removed 27 Oct 2026. Filters: Brand · Status · Department · Date window.
The Supports page lives at deploy/supports.html — filterable + sortable table built from the latest Suppliers Programs XLSX.
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The Creator — Marketing Plan Generator · Pick 1 RYMCO model + up to 3 competing models → get a side-by-side spec comparison and a downloadable marketing plan. Phase 1: Magnite S fully spec'd from OEM PDF; other 42 RYMCO trims parse incrementally. Competitors from AIA registration data (specs pending Chrome-scrape).
The Creator page lives at deploy/creator.html — comparison + plan generator built from confirmed OEM specs.
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Actions:
Data sources & limitations
CRM lead funnel — Lead Analysis__Type_Summary_Element_Campaign_19-5-2026.xlsx · Vehicle Sales Lead source · run 5/19/2026 10:12 AM by Fouad.Rasamny. Delta computed against the 18-5-2026 file (Mon 12:49 PM).
Source taxonomy — "No Campaign" tag in CRM = Showroom Walkins (in-person foot traffic). "N/A" tag in CRM = Miscellaneous Inquiries (saw on the road, word-of-mouth, friend referral — organic awareness, no campaign attribution). Both are legitimate organic acquisition channels, not data quality issues.
Paid media — Meta Ads connector, RYMCO Marketin ad account 644296153991129 (lifetime, since 4 Apr 2023). Brand-specific Meta accounts (Nissan Lebanon, GMC Lebanon, INFINITI Lebanon, McLaren Beirut) are MCP-disabled (Meta is rolling out access). Live 2026 paid metrics will populate once enabled.
Multi-Format Audit — derived from paid placement breakdowns; not a true organic Reel/Carousel/Story comparison. Provide a Page-level export when available and the dashboard can be re-pointed.
Day-over-day method — Tue dashboard compares against the previous business day (Mon). Two views surfaced: literal "Daily Leads" column from each file (snapshot intake) and YTD column delta (true growth between snapshots).