RYMCO

Market-Intel

Lebanon · Executive Briefing · YTD 2026 lead funnel + lifetime paid benchmark
Monday, 2 November 2026  ·  Data: Lead Analysis 2-11 · Campaigns Budgets 2-11 · Sold Cars 2-11 (2,820 VINs) · Support Marketing 2-11 · 5 lead files (DB 50,407) · RYMCO 360 + Stock re-pulled 2 Nov · browser pages W45 (2 Nov) · AIA YTD Sep (13 Oct) · 56 YTD sales
Nissan, Infiniti, GMC, Hongqi

Executive Snapshot

YTD 2026 · lead/sold-car figures as of the 2 Nov upload · Google + competitor watchlist live 2 Nov (W45) · Showroom / Stock re-pulled 2 Nov · AIA registrations YTD Sep (refreshed 13 Oct)
Total Leads YTD
16,091
48 campaigns · 4,558 qualified (−519, 2nd sweep in a row) · +173 in 7 days, 067 Ousado Oct 69 / 45 (ends 9 Nov) [P1]
Sales Invoiced YTD
56
CRM lead-attributed (walkins 35, paid 17, misc 4) · no new invoice in the 26 Oct → 2 Nov window · Sold Cars YTD 2,820 VINs (+623 in a week, 445 Patrol exports) [P1/P5]
Nissan Market Rank
#3
856 units Jan–Sep · 7.5% share — MG (864) edged past Nissan in September; Toyota #1: 18.8% (2,144) [P6 AIA, Mec print 15 Sep, refreshed 13 Oct]
Sellable Stock
83
30-Sep re-baseline · + 1,691 units arriving Oct-forward at +3-month sales-start (Nissan 1219, Commercial 366, GMC 91, Infiniti 15) [P5]
Google Rating
4.23 ★
917 live-verified reviews (6/6 re-read 2 Nov: HQ +1 · Chiyah +10 · Zouk +3 = +14 vs 26 Oct) · blend 4.23★ flat (3882.5/917 = 4.2339) [P2]
Competitor Pressure
SHIFTING
2 Nov scan: the OFFICIAL cash-price tier is no longer empty — Jetour Auto Lebanon is back with T1 2027 from $38,000 and X50 2027 from $19,900 (both excl. VAT); Ford $888/month and Motion Motors Dashing $29,500 CONFIRMED OFF; ChinaGate grey prices hold (lowest live price Q05 $17,200); Changan OEM and Geely RAI confirmed dark [P3]
Lead Database
50,407
Cleansed CRM + historical + aftersales archive · +60 this upload (walk-ins +33, 067 Ousado Oct +22, unspecified +5; Kicks 065/066 re-exports 100% duplicate) — 2,689 candidates, 2,629 duplicates [P7]
Funnel Leak
13.9%
qualified→visit conversion (634 / 4,558) — rising only because two CRM sweeps shrank the denominator [P1]
TD → Sale
24.1%
56 of 232 test drives convert [P1]
Cost per Lead
$4.56
$31,800 declared Meta budget across 32 funded campaigns · 6,977 leads · 2,092 qual (cost/qual $15.20) · 8 lead-attributed sales → $3,975/sale [Source: Campaigns Budgets.xlsx 2 Nov + Lead Analysis 2-11-2026]

Brand Strength & Opportunity

H1 registrations [AIA] · July sales · stock [P5]
BrandH1 UnitsShareJul SalesAvailOn OrderStrengthOpportunity / Risk
Nissan5518.5%12372328Magnite is the market's #5 model; Sunny #7, Kicks #11e-POWER story unanswered by any priced rival — own the "no plug" lane now
HONGQI190.3%—220HS3 campaigns generate volume leads (1,000+ YTD)0 lower-funnel motion on 052/HS3 July — fix showroom handoff
GMC400.6%4197054 Yukon AT4 = best lead engine of the summer (191 leads)191 leads / 0 visits after 3 weeks — biggest unconverted pool
INFINITI80.1%—630QX60 repriced $84,900 no-minimum + QX65 MY27 pipelineOnly 1 QX60 Pure available — stock risk vs fresh price push

Best-Sold: RYMCO vs Market

H1 2026 model-level registrations · AIA estimation (~70% model accuracy)

Top market models vs our leaders (H1 units)

Read-out

  • Magnite (110) is Lebanon's #5 model overall — beating MG ZS, Grand i10 and every Chinese small SUV. July alone: 45 reported sales.
  • Sunny (100) #7 — rental channel is the engine (11 of 24 July units).
  • Kicks (91) #11 — new P16 repriced $32,900; watch conversion at the higher point.
  • Market leader Toyota RAV4 Hybrid (369) plays in X-Trail territory — X-Trail family total 67 H1; e-POWER is our counter-story.

Price Competitiveness

VAT-excl USD · vs all priced competitors per RYMCO 360 segment [Showroom/Creator data, Sep-26 list]
Bar = segment price span (min→max). Marker ▼ = RYMCO model. "Cheaper than X%" = share of priced competitors above us. [Source: RYMCO 360 dataset via the Creator (355 competitor trims, 342 priced; 360 prices incl. VAT ÷ 1.11; segments = RYMCO 360 classes; re-pulled and rebuilt 2 Nov 2026 — 4 Jetour T2 trims dropped by RYMCO 360, X50 repriced) + RYMCO Sep-26 price list]

Competitors To Watch

Live Meta Ad Library scan · Mon 2 Nov (W45) [P3]
🔥 Active & priced
1 OEM cash · 0 OEM monthly
2 Nov scan: Jetour Auto Lebanon (official) — T1 2027 from $38,000 and X50 2027 from $19,900, both excl. VAT [1740193230398235 · 1160222833103598]; the first official cash prices since mid-Sep. Ford's $888/month Everest pair CONFIRMED OFF. Live grey prices: ChinaGate Changan Q05 from $17,200 · Deepal S05 2027 $22,300 · UNYX 06 $23,000 · BYD Sealion 06 PHEV $26,000 · XPENG GX from $49,000.
🆕 New this week
Jetour priced
Jetour's official page returned after 8 zero scans with two priced MY2027 cards; AIA T1 row moved $35,500 → $38,000. Ford rotated to 3 new 2027 Territory Hybrid creatives + an Everest "limited-time offer" (no number); Toyota runs the All-New 2027 Hilux; Hyundai a single Palisade film.
⚠ Grey imports
Floor holds $17.2K
ChinaGate re-ran all five priced cards unchanged; the cheapest live price in the feed (Q05 $17,200) now sits below the official Jetour X50 ($19,900 excl. VAT). Billy Autos' T2 $43,000 card is off the page list (observation, 1st); Gulf Drive Exports pitches $9,000 Kias "direct from China" (exporter quote, not landed).
💤 Dark = conquest
7 brands
Changan OEM (zero ×3, confirmed), Geely RAI (zero ×2, confirmed), Suzuki, Kia, BYD, MG, GAC silent on official Meta (15th week for the last five). Awareness only: Ford 8 IDs, Toyota 2, Hyundai 1.

Social & Reputation Scorecard

Google Business 5 profiles · Chrome-verified [P2]

Blended Google rating — 4-week trend

Where we stand

  • 4.23★ flat (917 live-verified reviews, 6 profiles, +14 in a week; recompute 3882.5/917 = 4.2339) — Chiyah 91 → 101 (+10, the largest weekly gain in the series), Zouk 74 → 77 (+3), HQ 695 → 696 (+1); Naccache, Choueifat and RYMCO CITY flat. The "Nissan" 3.9★/67 RYMCO-phone listing still needs identification. [Verified live 2 Nov]
  • Owner replies started on HQ (within 3 days) — keep the cadence.
  • ⚠ TWO RYMCO listings are still unclaimed — Choueifat (5.0★/34) and RYMCO CITY (4.6★/5, Marina Gate). Claim both, then merge the two Marina Gate listings. [Verified live 2 Nov]
  • Meta: the OEM cash-price board is back to 1 brand — Jetour T1 2027 $38,000 / X50 2027 $19,900 excl. VAT — while Ford, Toyota and Hyundai stay unpriced [P3]; live grey prices run $17,200 → $49,000, unchanged; influencer roster 39/39 re-verified live 2 Nov (22 counts moved) [P8]; 3 new Maps-verified locations (142 spots) and the November events list (26 rows) refreshed 2 Nov.

Funnel Health

YTD · Lead Analysis 2-11-2026 [P1]
Leads
16,091
100%
Qualified
4,558
28.3%
Visits
634
3.9%
Test Drives
232
1.4%
Sales
56
0.35%
The funnel converts well once bodies reach the showroom (TD→Sale 24.1%). The leak is qualified→visit at 13.9% — 3,924 qualified leads never visited. Fixing even 2 points ≈ +90 visits ≈ +8 sales at current visit→sale rates. The week to 2 Nov added +8 visits / +3 TDs but no invoice; a second CRM sweep cut the qualified base by 519 (walk-ins −303), which is what lifted the ratio.

This Week — Act On

from Risks & Digital Audit [Running Campaigns · Digital Audit (RYMCO + Competition) last scan 2 Nov]
  • 🚨 Second CRM sweep in a row: qualified 5,077 → 4,558 (−519) — walk-ins −303, N/A −34, 048 Trade-In −27, 065 Kicks −25; −1,676 since 12 Oct. Get the disqualification reason codes before any Q4 target is set [P1].
  • 🏁 067 Ousado October ends 9 Nov at 69 leads / 45 qualified / 0 visits — the only paid campaign live. Book Ousado visits and TDs this week; 168 qualified across 052 + 064 + 067 have produced 8 visits and 1 TD [P1].
  • 🚪 No invoice in the week (56 YTD) — walk-ins +100 leads / +1 visit / +1 TD; 77 walk-in TDs and 176 TDs overall remain unconverted — the November closing target [P1].
  • 💲 Jetour is now the only official price in the Meta feed — X50 2027 from $19,900 and T1 2027 from $38,000 (excl. VAT). No November RYMCO campaign is registered in the budget file; a priced Magnite / Kicks / X-Trail offer would put RYMCO next to Jetour instead of behind it [P1 · P3].
  • 📍 Claim BOTH unclaimed Google listings — Choueifat (5.0★/34) and RYMCO CITY (4.6★/5) — then merge the duplicate Marina Gate listing and identify the "Nissan" 3.9★/67 listing on the RYMCO switchboard number [P2, verified 2 Nov].

Go Deeper

the 12 pages behind these numbers
Monday Review — Mon 2 Nov 2026 (7-day window: Mon 26 Oct → Mon 2 Nov) · YTD 16,091 leads (+173) · 4,558 qualified (−519 — a second consecutive CRM sweep, walk-ins −303) · 634 visits (+8) · 232 TDs (+3) · 56 sales (no new invoice in the window; walk-ins 35, paid campaigns 17, misc 4). Headline: 067 Hongqi Ousado October is the only campaign adding qualified leads — 39 → 69 leads, 25 → 45 qualified, still 0 visits with one week to run (ends 9 Nov, $2,000) [Source: Campaigns Budgets.xlsx 2 Nov]. 065 Kicks September Offer, closed 20 Oct, kept converting: +4 visits / +1 TD (now 16 / 4) while the sweep took 25 of its qualified (457 → 432). Qualified cuts: walk-ins −303 (1,438 → 1,135), N/A −34, 048 Trade-In −27, 065 −25, 022 −17, 039 −16, 023 −15, 024 −15, 017 −11 — qualification rate 31.9% → 28.3%; disqualified 10,186 → 10,865. NMEF evergreens: 043 +17 leads, 042 +9, 041 +4 (no new visit or TD). Campaigns Budgets.xlsx is unchanged (32 funded codes, $31,800; no code after 067). [Source: Lead Analysis 2-11-2026 (RunDate 2 Nov 2026 9:01 AM), Σ 48 rows = totals row, 2-path verified]

Lead Funnel — KPI Snapshot

YTD 2026 · all brands
Total Leads YTD
16,091
+173 in 7 days · walkins +100 · 067 Ousado Oct +30 (69) · 043 +17 · N/A +13 · 042 +9 · 041 +4
Qualified
4,558
−519 net · 067 +20 vs sweep −303 walkins, −34 N/A, −27 048, −25 065, −17 022, −16 039, −15 023, −15 024, −11 017
Showroom Visits
634
+8 · 065 +4 / 025 · 061 · 066 · walkins +1 each
Test Drives
232
+3 · 061 +1 / 065 +1 / walkins +1
Sales Invoiced
56
flat · walkins 35 · paid 17 (040 ×4, 041 ×3, 039 ×2, 043 ×2, 022 · 023 · 025 · 051 · 056 · 059 ×1) · N/A 4

Funnel Filter — Drill By Campaign or Brand

Total Leads YTD · Qualified · Visits · TDs · Sales
—
Total Leads YTD
—
—
Qualified
—
—
Showroom Visits
—
—
Test Drives
—
—
Sales Invoiced
—
—

Executive Action Queue

Top priorities for the week · 2 Nov 2026

🚨 Second sweep in a row: qualified 5,077 → 4,558 (−519) — −1,676 in three weeks

P1 · Data
This week the CRM cut walk-ins −303 (1,438 → 1,135), N/A −34, 048 X-Trail Trade-In −27, 065 Kicks −25 and the Ramadan / March Nissan cohorts −63 (022 −17, 039 −16, 023 −15, 024 −15); only 067 Ousado added qualified leads (+20) [Source: Lead Analysis 2-11-2026 vs 26-10-2026]. The qualified base was 6,234 on 12 Oct; qualification rate is now 28.3% and 10,865 of 16,091 leads are disqualified. Action: the disqualification reason codes are still needed from the CRM admin — until they arrive, every conversion rate on this page is moving with the clean-up, not with sales activity.

067 Ousado October: 69 leads, 45 qualified, 0 visits — ends 9 Nov

P1 · Closing
The only campaign adding volume this week (+30 leads / +20 qualified) and the only paid campaign still live [Source: Lead Analysis 2-11-2026 + Campaigns Budgets.xlsx: $2,000, 6 Oct → 9 Nov]. Across the three Ousado cohorts (052 + 064 + 067) there are 168 qualified leads, 8 visits and 1 TD — and no HONGQI invoice since 040. Action: book Ousado visits and test drives this week, before the campaign closes on 9 Nov.

Kicks follow-up is moving: 065 +4 visits and +1 TD after its 20 Oct close

P1 · Closing
065 Kicks September Offer now stands at 756 / 432 / 16 visits / 4 TDs / 0 sales and 066 WhatsApp Kicks 2.0 at 64 / 45 / 2 / 1 / 0 — together 477 qualified leads, 18 visits, 5 TDs [Source: Lead Analysis 2-11-2026]. Action: keep one owner on the post-campaign TD-booking list and track visits weekly — 459 qualified Kicks leads have still not been to a showroom.

Walk-ins: +100 leads, +1 visit, +1 TD, no invoice — 77 open TDs

P2 · Conversion
Walk-ins still carry 35 of 56 YTD sales (62.5%) but booked no invoice this week; the sweep took 303 of their qualified leads [Source: Lead Analysis 2-11-2026]. 77 walk-in test drives (112 − 35) remain unconverted. Action: weekly TD-to-invoice review with the floor managers — these remain the cheapest closes on the board.

GMC and INFINITI: no new lead, visit or TD this week; no live campaign

P2 · Brand
GMC: 536 / 48 / 9 / 1 / 0 — 054 Yukon AT4 cut again 14 → 8. INFINITI: 645 / 118 / 6 / 0 / 1, unchanged; the September offers 062 QX60 + 063 QX80 (385 leads, 57 qualified) still have 0 visits [Source: Lead Analysis 2-11-2026]. Action: decide whether either brand gets a Q4 brief or a closing plan on the 48 + 118 qualified that remain.

No November campaign registered — after 9 Nov only the NMEF evergreens run

P3 · Pipeline
The 2 Nov Campaigns Budgets file has no code after 067 [Source: Campaigns Budgets.xlsx 2 Nov]. The evergreens 041 / 042 / 043 added +30 leads this week with no new visit or TD [Source: Lead Analysis 2-11-2026]. Action: brief the November Nissan offer now so paid intake does not stop when 067 closes.

Conversion Funnel (Leads → Sale)

Total Leads
16,091
100.0%
Qualified
4,558
28.3%
Visits
634
3.94%
Test Drives
232
1.44%
Sales
56
0.35%
7-day window Mon 26 Oct → Mon 2 Nov: +173 leads / −519 qualified / +8 visits / +3 TDs / 0 sales. No invoice in the window. A second CRM sweep took 539 qualified leads (walk-ins −303) against +20 on 067 Ousado October; 065 Kicks added 4 visits and 1 TD after its close. Qualification rate 28.3%; qualified-to-visit 13.9% (634 / 4,558).

Lead Volume by Source

YTD mix: Nissan 38.7% (6,220); NoCampaign/Walkins 30.6% (4,917); HONGQI 12.6% (2,032); Misc N/A 9.8% (1,583); INFINITI 4.0% (645); GMC 3.3% (536); Kawasaki 1.0% (158). [Source: Lead Analysis 2-11-2026, all 48 rows]

Lead Generation by Campaign

YTD 2026

Lead → Sales Invoice Conversion

No. of Sales Invoice From Leads · YTD 2026
Sales Invoices YTD
56
flat vs Mon 26 Oct — walkins 35 · paid campaigns 17 · N/A 4
Lead → Sale
0.35%
56 of 16,091 leads
Qualified → Sale
1.23%
56 of 4,558 qualified
Test Drive → Sale
24.1%
56 of 232 TDs

Sales Conversion Stages (single closed sale path)

From 16,091 YTD leads, 56 sales have been invoiced — qualified-to-visit is 13.91% (634/4,558) after the second sweep. Test-drive-to-sale lands at 24.1% across all 232 TDs. [Source: Lead Analysis 2-11-2026 (RunDate 2 Nov 2026 9:01 AM), Σ 48 rows = totals row, 2-path verified]

Sales Invoices by Campaign

CodeCampaignLeadsTest Drv.SalesLead→Sale
040Hongqi HS3 March — top converter (4 sales)509640.79%
041Kicks NMEF Campaign — 3 sales · best paid lead→sale · 8 TDs266831.13%
043X-Trail NMEF Campaign — 2 sales · 10 TDs6081020.33%
039Nissan Xtrail EPOWER March 2026 — 2 sales · 15 TDs3581520.56%
022Nissan Magnite – Ramadan Feb 2026 — 1 sale · 10 TDs10621010.09%
023Nissan X-Trail – Ramadan Feb 2026 — 1 sale · 19 TDs8511910.12%
056Xtrail epower July phase 2 NMEF — 1 sale (Sep)304610.33%
025Nissan Patrol – Ramadan Feb 2026 — 1 sale (Sep)159210.63%
059INFINITI Camapign August — 1 sale (Sep) — first INFINITI close89011.12%
051Hongqi HS3 July 2026 — 1 sale in week 467011.49%
Read-out: 0 new sales over the 4-day weekend window Thu 2 Jul → Mon 6 Jul — YTD holds at 24 (10K leads milestone crossed but no closer-progression). Lower funnel still moved: +32 visits (NoCampaign +11, N/A +13, 023 +2, 048 +2 first movement, 022 +1, 030 +1, 051 fresh +1) and +8 TDs (NoCampaign +5, 023 +1, 022 +1 first Magnite TD in 3 weeks, 048 +1 FIRST-ever TD after 2 weeks). Net qualified −213 / disq +261 — the LARGEST single-week disposition sweep of the year (031 GMC Yukon Ramadan −56 qual, 037 GMC Terrain Naccache −39 qual, N/A −26 qual, NoCampaign −23 qual, 022 Magnite −22 qual, 024 Kicks Ramadan −14 qual, 032 Hongqi HS3 Ramadan −10 qual). Two NEW July campaigns opened: 051 Hongqi HS3 July 2026 (12 leads / 1 qual / 1 visit / 0 sales) and 052 Hongqi Ousado July 2026 (31 leads / 9 qual / 0 sales) — first inbound activity on the new HS3 + Ousado summer briefs. [Source: Lead Analysis 6-7-2026 rows 43, 44, 15, 19, 32, 22, 24 vs 2-7 baseline]

Paid Media Benchmark — RYMCO Marketin (lifetime, since Apr 2023)

Live 2026 metrics pending brand-account MCP rollout
Lifetime Reach
2.57M
unique accounts
Lifetime Impressions
20.6M
$0.34 CPM
Total Clicks
136.7K
$0.05 CPC
Account CTR
0.66%
benchmark band

Top 10 Campaigns by Impressions (lifetime)

Reach & Clicks by Top Campaigns

Multi-Format Audit — Reels vs. Carousels vs. Stories

Placement-based proxy from paid impressions (lifetime)
Methodology note: True organic Reels/Carousels/Stories breakdown by brand requires Page-level Insights, which the connector cannot pull at this time. The chart below uses paid placement impressions as the closest available proxy: feed (Posts/Carousels), Reels (FB+IG Reels), Stories (FB+IG Stories). Provide an organic export from each Page when available and we'll layer that on top.

Impression Share by Format Placement

CTR by Format Placement

Feed placements convert clicks at 1.21% — ~7× the CTR of IG Reels. Stories sit between (FB Stories 0.60%, IG Stories 0.18%).
Format placementImpressionsClicksCTRRead-out
Feed (Posts & Carousels)7,002,75884,8721.21%Highest engagement; best for Carousel-style consideration units.
Instagram Stories3,657,1376,5290.18%Heavy reach, shallow click intent — use for awareness.
Instagram Reels3,179,2362,5570.08%Lowest CTR — needs stronger CTA overlays or product-led hook in first 3s.
Marketplace1,729,39610,1530.59%Solid intent placement for After-Sales / Tires lines.
Video Feeds (in-stream)1,325,91215,2351.15%Strong CTR — vehicle launch teasers belong here.
Search1,150,8626,8810.60%Steady support placement; worth keeping in the mix.
Facebook Reels533,5032,3670.44%Outperforms IG Reels by ~5×; favour FB Reels for short-form.
Facebook Stories395,8132,3760.60%Most efficient Stories placement.
Instream Video363,0692,6320.72%Useful for longer narratives.

Brand-Specific Insights

Qualitative read-out · YTD 2026

HONGQI Lebanon

2,032 leads YTD (+30) 270 qualified (−21) 40 visits 15 test drives 5 sales

2 Nov state: 067 Ousado October is the only campaign adding leads — 69 / 45 qualified (+30 / +20 in 7 days), still no visit, ends 9 Nov ($2,000). The sweep trimmed 017 EHS7 Jan to 0 qualified (−11), 064 Ousado Offer Sep to 93 (−7) and 052 Ousado July to 30 (−6). No HONGQI close since 040’s 4 sales; 168 qualified Ousado leads across 052 + 064 + 067 with 8 visits and 1 TD between them. [Source: Lead Analysis 2-11-2026]

Nissan Lebanon

6,220 leads YTD 🏆 (+30) 2,494 qualified (−155) 255 visits (+7) 93 test drives (+2) 11 sales

2 Nov state: 065 Kicks September Offer (closed 20 Oct) kept converting — 756 / 432 / 16 visits / 4 TDs / 0 (+4 visits / +1 TD in the week); 066 WhatsApp Kicks 2.0 logged a 2nd visit (64 / 45 / 2 / 1). 061 Patrol Offer +1 visit / +1 TD (219 / 121 / 8 / 3). NMEF evergreens +30 leads (043 +17, 042 +9, 041 +4) with no new visit. Sweep: 048 Trade-In −27, 065 −25, 022 −17, 039 −16, 023 −15, 024 −15 qualified — Nissan’s qualified base 2,649 → 2,494. 11 sales hold. [Source: Lead Analysis 2-11-2026]

GMC Lebanon

536 leads YTD 48 qualified (−6) 9 visits 1 test drive 0 sales

2 Nov state: another trim — 054 Yukon AT4 Ultimate 14 → 8; no new lead, visit or TD in the week. No GMC campaign live since 16 Sep; zero GMC sales from leads YTD on 48 remaining qualified. [Source: Lead Analysis 2-11-2026]

INFINITI Lebanon

645 leads YTD 118 qualified 6 visits 0 test drives 1 sale

2 Nov state: unchanged on every line this week (645 / 118 / 6 / 0 / 1). The two September offers 062 QX60 + 063 QX80 (385 leads, 57 qualified) still have 0 visits and 0 TDs; no INFINITI campaign is live. The year’s single INFINITI close (059 August) stands. [Source: Lead Analysis 2-11-2026]

Showroom Walkins

4,917 leads YTD (+100) 1,135 qualified (−303) 268 visits (+1) 112 test drives (+1) 35 sales 🎉

Still the engine: +100 leads, +1 visit, +1 TD in the week but no invoice (35 of 56 YTD sales, 62.5%); the sweep took −303 qualified (1,438 → 1,135). 77 walk-in TDs remain unconverted. [Source: Lead Analysis 2-11-2026]

Misc Inquiries (Organic awareness)

1,583 leads YTD (+13) 380 qualified (−34) 56 visits 11 test drives 4 sales

2 Nov state: +13 leads, no lower-funnel movement; qualified cut 414 → 380 (−34). Holds 4 YTD sales. [Source: Lead Analysis 2-11-2026]

Risks & Escalations

Where KPIs are at risk this week
CodeCampaignBrandLeadsQualVisitsTest Dr.Risk
048 Nissan X-Trail Trade-In ENDED 31 Jul Nissan 467133102 CLOSED with 0 sales: 467 leads / 133 qualified (post-sweep, −27 this week) / 10 visits / 2 TDs. Post-mortem due — qualified cohort should be recycled into 056 Phase 2 follow-up.
050 Kawasaki Kevork ended 1 Jul Kawasaki 15511100 Campaign over: 111 qualified leads, zero visits/TDs/sales. The UTV lead file just landed in Database — assign a closer before the cohort goes cold.
052 Hongqi Ousado July 2026 Hongqi 2083060 CRM window closed 31 Aug with 0 TDs / 0 sales; qualified swept 36 → 30 this week. 064 Ousado Offer Sep (196 / 93 / 2 visits / 1 TD) closed 4 Oct and 067 Ousado October (69 / 45, $2,000, to 9 Nov) is the only live paid campaign — three Ousado cohorts, still no invoice. 168 qualified across 052 + 064 + 067 need one closing owner before 9 Nov.
054 🚀 GMC Yukon AT4 Ultimate launched 13 Jul GMC 192841 Qualified cut a third time, 14 → 8 — 131 of the original 139 qualified are gone in three sweeps; no movement on visits (4) or TDs (1). The follow-on 060 AT4 Offer sits at 66 / 8 / 3 visits — no GMC invoice from either, and no GMC campaign live since 16 Sep.
039 🎉 Nissan X-Trail e-POWER Nissan 358603515 Steady at 2 sales — still the deepest paid funnel (35 visits / 15 TDs, unchanged). Qualified trimmed 76 → 60 (−16); 13 unconverted TDs remain the cheapest closes on the board.
— Closing recovery (all campaigns) All ——+8+3 No sale in 7 days (56 YTD); +8 visits / +3 TDs. The September offers (061–064) total 800 leads / 271 qualified / 10 visits / 4 TDs / 0 sales; 065 Kicks (closed 20 Oct) stands at 756 / 432 / 16 visits / 4 TDs / 0 and 066 WhatsApp Kicks 2.0 at 64 / 45 / 2 / 1 / 0. 176 unconverted TDs (232 − 56) are the November closing target.
— CRM qualification sweep All —−519—— Net −519 qualification in 7 days — the second consecutive sweep: 067 +20 against a −539 cut (walkins −303, N/A −34, 048 −27, 065 −25, 022 −17, 039 −16, 023 −15, 024 −15, 017 −11, 066 −9, 064 −7 …). Qualification rate 28.3% (was 31.9%); disqualified 10,865 of 16,091. [Source: Lead Analysis 2-11-2026 vs 26-10-2026]

Daily Leads Comparison

Day-over-day · Daily Leads field from Lead Analysis XLSX

Daily Leads by Campaign — Trend

New days will appear here as each Lead Analysis XLSX is uploaded. Mondays represent the post-weekend incremental.

Daily Leads Comparison Table

CodeCampaignMon 4Tue 5Wed 6Thu 7Fri 8Tue 12Wed 13Thu 14Fri 15Mon 18Tue 19Wed 20Thu 21Fri 22Mon 26Fri 29Mon 1 JunTue 2 JunFri 5 JunMon 8 JunTue 9 JunWed 10 JunThu 11 JunFri 12 JunMon 15 JunTue 23 JunΔ Mon15→Tue23Thu 25 JunΔ Tue23→Thu25Mon 29 JunΔ Thu25→Mon29Thu 2 JulΔ Mon29→Thu2Jul
WalkinsShowroom Walkins418842341013957138138149−58−16+250+440−500000
043X-Trail NMEF Campaign61500202231202109351−40−14+4401-33+2
N/AMisc Inquiries3011133344013124202+21−10−14+46+24-212+8
041Kicks NMEF Campaign0001010140001300031−20−1102+1204+26+2
042Patrol NMEF Campaign0011131010010000002+10−20−12+2201-12+1
045Hongqi HS3 Static Post100000000000000000000000000000000
048 🚨Nissan X-Trail Trade-In0000000000000012012012012011011095−1576−190−76000000
037GMC Terrain Naccache 2026000000000000000000000000000000000
038Qashqai e-POWER March 2026000000000000000000000000000000000
039Nissan X-Trail e-POWER March 2026000000000000000000000000000000000
040Hongqi HS3 March000000000000000000000000000000000
Total Daily Leads 14 2 15 11 6 11 7 10 21 20 10 9 11 19 131 137 139 141 131 178 105 89 −16 64 −25 126 +62 40 −86 145 +105
"Daily Leads" reflects intake within each file's snapshot window. Thu 2 Jul Daily = 145 over 3-day gap (Tue 30 Jun + Wed 1 Jul + Thu 2 Jul): NoCampaign +78 + 049 Hongqi HS3 June +24 + 050 Kawasaki +20 + N/A +12 + 041 Kicks NMEF +6 + 043 X-Trail NMEF +3 + 042 Patrol NMEF +2. Walkins column shows 0 because the source rolls walk-ins under NoCampaign. Full daily log in daily_leads_log.json. Tip: scroll horizontally if the table runs past your screen. [Source: Lead Analysis 2-7-2026 rows 14-44 minus 29-6 baseline]

Total Daily Leads — Daily Volume

Day Delta — Tue 23 → Thu 25 June (2-day)

🎉 +1 sale in 2-day window — NoCampaign closed its 10th sale. New YTD: 9,747 leads, 6,662 qualified, 241 visits, 103 TDs, 18 sales. Net qual +24 vs disq +124 — heavy disposition cleanup on Ramadan-era cohorts (015/017/022/023/024/029/032).
How this updates: Each day's Lead Analysis XLSX (No Of Created Leads = column Z in the current file format) is logged to daily_leads_log.json in the project folder. When a new file is uploaded, the day is appended and every section refreshes — comparison table, trend chart, total daily bar, and YTD delta all extend by one period.

Monday Weekend Catch-up

Fri 12 June 10:43 AM → Mon 15 June 10:39 AM · +1 sale, 049 surge, 14 sales YTD

YTD breakdown by brand (full 2026 scope reveal)

BrandLeadsQualVisitsTDsSalesShare
Nissan (14 campaigns)3,4612,9208137141.0%
Walkins2,1141,5755825725.1%
Misc / Word-of-Mouth1,253809187114.9%
Hongqi (6 campaigns)1,174702156213.9%
GMC (4 campaigns)2782621003.3%
INFINITI (3 campaigns)1571230001.9%
TOTAL YTD8,4376,3911737511100%
Note: full YTD scope rebases the dashboard. Headline shifts: Nissan revealed as the dominant brand at 41% (Ramadan campaigns drove 2,628 of its 3,461 leads); Walkins drops from #1 to #2 by volume but holds #1 on sales (7); INFINITI revealed with 157 leads but zero lower-funnel motion — biggest broken-handoff in the portfolio.

Monday read-out for the executive team

  • 🔄 SCOPE RESET: Today's CRM file is full YTD 2026, not narrow active-cohort. Headline YTD: 8,437 leads / 6,391 qual / 173 visits / 75 TDs / 11 sales. Previously hidden: 17 Jan-Mar Ramadan campaigns including Magnite (1,062), X-Trail Ramadan (850), Kicks Ramadan (389).
  • 🏆 Walkins is the #1 sales channel with 7 invoiced sales (3 more than narrow scope revealed). 0.33% lead-to-sale, 28% TD-to-sale. Showroom continues to deliver.
  • 🚨 Nissan dominates volume but has 1 YTD sale across 3,461 leads / 14 campaigns. The Ramadan cohort delivered massive top-of-funnel but conversion was the bottleneck — 37 TDs and only 1 close (Kicks). This is the biggest single read for the exec team.
  • 🚨 INFINITI broken-handoff is starker now: 157 leads, 123 qualified, 0 visits, 0 TDs, 0 sales YTD. The lead-to-showroom motion is completely silent for this brand. Highest-priority brand-team conversation.
  • 🚨 048 X-Trail Trade-In: 8 days untriaged. Still 0 qualified, 0 visits, 0 sales. The 120 leads sit cold. Director-level escalation overdue.
  • ✅ 043 X-Trail NMEF strong week: Daily Leads field shows 9 fresh leads Mon 1 June, the only campaign with daily acquisition movement besides Walkins (8) and Misc (2).
  • X-Trail e-POWER (039) full scope: 356 leads / 26 visits / 10 TDs / 0 sales. The stranded-TD story is bigger than narrow scope showed — 10 unconverted, not 6.
  • Hongqi YTD has 2 sales across 1,174 leads / 6 campaigns. Both on 040. Stronger story than narrow scope suggested — 040 has 40% TD-to-sale (5 TDs / 2 sales).
  • This week's YTD baseline: 8,437 / 6,391 / 173 / 75 / 11. New rolling daily-delta baseline starts from here.
⚠ META BUSINESS SECTION — LEGACY DATA (Mon 15 Jun 2026 scrape, ~28 days old) · The Meta Business Suite (MBS) tables below reflect the 15 Jun 2026 admin scrape. Refreshing MBS DM inbox / FB & IG comment moderation queues requires admin login to business.facebook.com which is outside my current tool scope. Please upload a fresh MBS Inbox export (or paste the Comments & Moderation queue) and ask "refresh Page 2 Meta side". Historical figures below preserved as archival snapshot.
48-Hour Social Media Listening & Aftersales Audit · ARCHIVED DATA · Real scrape from Meta Business Suite on Mon 15 Jun 2026, 11:30 AM Beirut. Window: Sat 13 Jun 11:30 AM → Mon 15 Jun 11:30 AM (covered the full weekend). Scope: RYMCO, GMC Lebanon, INFINITI Lebanon, HONGQI Lebanon Pages (FB + IG public comments + DMs). Nissan content lives on the RYMCO parent Page. Rymco Powersports and McLarenBeirut were not in scope. Key finding at the time: HONGQI received an unsolicited story-mention exchange with @autoliban (Gilbert Rahme — automotive journalist) at 11:19 AM — high-value organic influencer touch worth amplifying.
📘 Meta Business — Facebook + Instagram RYMCO · GMC Lebanon · INFINITI Lebanon · HONGQI Lebanon · 48-hour rolling window

1. 48-Hour Volume Overview

Mon 15 Jun 2026 scrape · 4 brands · FB + IG + DMs
Items Reviewed
13
across 4 Pages (FB+IG+DM)
Complaints
0
zero substantive complaints in 48h
Positive
1
@autoliban / Gilbert Rahme story exchange
Inquiries
9
69% · mostly RYMCO + HONGQI DMs
Noise / Spam
3
Advance-bot + B2B agency outreach

Breakdown by Brand & Platform — Real Scrape

Brand DMs FB Comments IG Comments Complaints Positive Inquiries Total
RYMCO parent + Nissan5010036
GMC Lebanon0000000
INFINITI Lebanon1000011
HONGQI Lebanon3120156
TOTAL 9 1 3 0 1 9 13
Read-out: HONGQI is unusually active this weekend — @autoliban (Gilbert Rahme, Lebanon's most-followed automotive journalist) exchanged 7 story-mentions with HONGQI between Sat night and 11:19 AM today — the only earned-media influencer touch across the 4 brands. RYMCO's IG DM channel saw 5 fresh contacts (most notable: Advance sent a template-bot exchange and Shine+ Car Detailing opened a B2B conversation). GMC went silent for the weekend — zero new DMs and the 3 "unread" FB comments are all from a known habitual emoji-commenter (Malik Munir Iqbal Awan, posting heart emojis on multiple Acadia/Yukon posts) — moderation watch but not a complaint. INFINITI logged 1 attachment-only DM from Joe Kh.

RYMCO DM Inbox — 48h sample

WhenSenderChannelMessage snippetTypeReply
Today 11:19 AMGilbert Rahme @autolibanIG DM — HONGQIStory-mention exchange (7 cross-mentions Sat night → today). Lebanon's top automotive journalist endorsing HONGQI.Influencer / Positive— (story-only, no message)
Today 10:26 AMAdvance @advance.lbIG DM — RYMCO"Sorry, We cant process your reply. Please select one of the options to help us assist you faster." (auto-bot)Noise (bot)Auto-replied with hours template
SunRYMCO ↔ HONGQIIG DM — both PagesInternal coordination between RYMCO parent and HONGQI Lebanon PagesInternaln/a
Sun"a problem"IG DM — RYMCOInitial inquiry — auto-replied with "Hello, thank you for reaching out!" templateInquiryReplied (template)
SatRami Kawkab | AI for ROIIG DM — HONGQIB2B / agency outreach (AI marketing services)B2B InquiryReplied (template)
SatShine+ Car DetailingIG DM — RYMCOB2B inquiry / collaboration outreach (Priority-flagged)B2B InquiryReplied (template)
SatMaNiSH CHAHALIG DM — RYMCOInquiry from Meta ad (ad_id attribution)Ad InquiryReplied (template)
SunJoe KhIG DM — INFINITISent attachment (likely vehicle photo / inquiry)InquiryNot yet replied
Action items: (1) Gilbert Rahme / @autoliban story exchange with HONGQI is the highest-value organic touch in this scrape — recommend reciprocating with a tagged Reel and an IRL test-drive invitation. (2) Joe Kh's INFINITI DM is still unanswered — route to brand desk. (3) Two B2B inquiries (Shine+, Rami Kawkab AI for ROI) received generic templates — consider a dedicated partnerships reply flow.
🌐 Google Business — Reviews & Ratings Nissan Lebanon Naccache · Nissan Lebanon Chiyah · Nissan Lebanon Choueifat · Nissan-Infiniti RYMCO CITY · RYMCO · RYMCO Zouk Service · last 90 days

1B. Google Business Reviews Audit

5 locations · ratings · reply SLA · sentiment
WEEKLY SCAN Mon 2 Nov 2026 (Claude built-in browser, Google Maps live — quoted-name queries + row-name match): all 6 listings re-read — HQ 4.1★ / 696 (+1) · Chiyah 4.8★ / 101 (+10) · Naccache 5.0★ / 4 (=) · Choueifat 5.0★ / 34 (=) · RYMCO CITY 4.6★ / 5 (=) · Zouk 4.3★ / 77 (+3) = 917 reviews (+14 vs 26 Oct), blend 4.23★ (fresh recompute 3882.5 / 917 = 4.2339). Components reconcile: +1 +10 +3 = +14. Chiyah’s +10 is the largest single-listing weekly gain in the series — read identically in three separate result lists (Naccache, Choueifat and Chiyah queries). “Nissan” 3.9★ / 67 (RYMCO switchboard) surfaced again, still outside the series. Choueifat and RYMCO CITY both still surface. [Source: Google Maps live 2 Nov 2026]

WEEKLY SCAN Mon 26 Oct 2026 (Claude built-in browser, Google Maps live — quoted-name queries + row-name match): all 6 listings re-read — HQ 4.1★ / 695 (+2) · Chiyah 4.8★ / 91 (+1) · Naccache 5.0★ / 4 (=) · Choueifat 5.0★ / 34 (=) · RYMCO CITY 4.6★ / 5 (=) · Zouk 4.3★ / 74 (+1) = 903 reviews (+4 vs 12 Oct), blend 4.23★ (fresh recompute 3817.5 / 903 = 4.2276). Components reconcile: +2 +1 +1 = +4. No W43 scan existed (19 Oct run did not happen). “RYMCO City - Naccache” 4.7★ / 14 (+1) still outside the series; “Nissan Dbayeh” 4.5★ / 40 resolved — permanently closed on Maps. [Source: Google Maps live 26 Oct 2026]

WEEKLY SCAN Mon 12 Oct 2026 (Claude built-in browser, Google Maps live — quoted-name queries + row-name match; sponsored Škoda Kettaneh 4.1/7 excluded): all 6 listings re-read — HQ 4.1★ / 693 (+2) · Chiyah 4.8★ / 90 (=) · Naccache 5.0★ / 4 (=) · Choueifat 5.0★ / 34 (+1) · RYMCO CITY 4.6★ / 5 (=) · Zouk 4.3★ / 73 (+1) = 899 reviews (+4 vs 5/6 Oct), blend 4.23★ (fresh recompute 3800.2 / 899 = 4.2270). Components reconcile: +2 +1 +1 = +4. Both unclaimed listings surfaced again. New in the Zouk query: “Rymco Spare Parts (Nissan)” 4.5★ / 4 (not in the series — identify with Fouad); “Nissan” 3.9★ / 67 (RYMCO phone 01 273 333) seen a 3rd time. [Source: Google Maps live 12 Oct 2026]

Google Business profiles in scope (6 live listings) · VALIDATION RE-READ Tue 6 Oct 2026 (Claude built-in browser, Google Maps live, quoted-name queries + row-name match): all 6 listings re-read independently — HQ 4.1★ / 691, Chiyah 4.8★ / 90, Naccache 5.0★ / 4, Choueifat 5.0★ / 33, RYMCO CITY 4.6★ / 5, Zouk 4.3★ / 72 = 895 reviews, blend 4.23★ (3782.7 / 895 = 4.2265) — every value identical to the 5 Oct scan, so the 5 Oct HQ −1 / Chiyah +1 reading is CONFIRMED by a second independent pass. Sponsored rows seen again on the Naccache/Choueifat/RYMCO CITY queries (Škoda Kettaneh 4.1/7) and excluded by name-match. [Source: Google Maps live 6 Oct 2026]

Weekly scan Mon 5 Oct 2026 (Claude built-in browser, Google Maps live — Chrome extension unreachable): all 6 listings re-read — HQ 4.1★ / 691 (−1, a review REMOVAL — first negative movement since the August purge era) · Chiyah 4.8★ / 90 (+1) · Naccache 5.0★ / 4 (=) · Choueifat 5.0★ / 33 (=) · RYMCO CITY 4.6★ / 5 (=) · Zouk 4.3★ / 72 (=) = 895 reviews (net 0 vs 2 Oct), blend 4.23★ (fresh recompute 3782.7 / 895 = 4.2265). Components reconcile: −1 + 1 = 0. Both unclaimed listings surfaced again (6th consecutive scan). [Source: Google Maps live 5 Oct 2026]

Prior MID-WEEK RE-VERIFICATION Fri 2 Oct 2026 (archival): all 6 listings re-read — HQ 4.1★ / 692, Chiyah 4.8★ / 89, Naccache 5.0★ / 4, Choueifat 5.0★ / 33, RYMCO CITY 4.6★ / 5, Zouk 4.3★ / 72 = 895 reviews (= vs 28 Sep), blend 4.23★ (fresh recompute 3782.0 / 895 = 4.2257). Zero movement in 4 days on every row; Choueifat and RYMCO CITY both still surface (5th consecutive scan). [Source: Google Maps live 2 Oct 2026]

Weekly scan Mon 28 Sep 2026 (Claude built-in browser, Google Maps live — Chrome extension unreachable): roster stable at 6 for a 4th consecutive scan — "Nissan Lebanon - Choueifat" (5.0★ / 33, =, STILL UNCLAIMED, "Auto repair shop") and "Nissan-Infiniti RYMCO CITY" (4.6★ / 5, =, STILL UNCLAIMED — the place page shows "Claim this business") both surfaced again. Live-verified roster: HQ 692 (+1) 4.1★ · Chiyah 89 (+1) 4.8★ · Naccache 4 (+1) 5.0★ · Choueifat 33 (=) 5.0★ · RYMCO CITY 5 (=) 4.6★ · Zouk 72 (=) 4.3★ = 895 reviews (+3), blend 4.23★ (fresh recompute 3782.0 / 895 = 4.2257; W39 = 4.2243 — the 4.22 → 4.23 move is one rounding step, not a trend). The unresolved "Nissan" car-dealer result (3.9★ / 67, RYMCO switchboard 01 273 333) appeared again in the Choueifat query (2nd sighting) — still unidentified, not counted. The two extra RYMCO-owned listings ("Rasamny Younis Motor Co. SAL" 4.1★/48 · "RYMCO City - Naccache" 4.7★/13, last read 21 Sep) were not re-queried this run and stay OUT of the series. Actions: claim Choueifat + RYMCO CITY, MERGE the two Marina Gate listings, identify the 3.9★ "Nissan" listing.
Total Reviews (lifetime)
917
across 6 live GB pages · avg 4.23 ★ (2 Nov: HQ +1 · Chiyah +10 · Zouk +3 = +14 vs 26 Oct · 3 extra RYMCO listings, not in series)
Positive (4-5★)
verify
needs deeper scrape
Neutral (3★)
verify
needs deeper scrape
Negative (1-2★)
verify
needs deeper scrape
Unanswered Replies
verify
needs deeper scrape

Per-Location Breakdown

Location Avg Rating Total Reviews Positive Neutral Negative Unanswered Last Reviewed
Nissan Lebanon Naccache Nissan 5.0 ★ 4 — — — — ~16 Jul 2026 (owner replies within ~1 wk)
Nissan Lebanon — Chiyah Nissan 4.8 ★ 101 — — — — —
Nissan Lebanon — Choueifat Nissan UNCLAIMED · live 2 Nov (still listed; categorised "Auto repair shop") 5.0 ★ 34 — — — — ~Aug 2026 (no owner replies — unclaimed)
Nissan-Infiniti RYMCO CITY Nissan UNCLAIMED · Marina Gate Tower, Naqqache 4.6 ★ 5 — — — — —
RYMCO RYMCO 4.1 ★ 696 — — — — —
RYMCO Zouk Service RYMCO 4.3 ★ 77 — — — — —
TOTAL 4.23 ★ 917 see note see note see note see note
Read-out (2 Nov 2026 weekly scan): 917 live-verified reviews across the 6 tracked profiles (+14 vs 26 Oct: HQ 695 → 696, Chiyah 91 → 101, Zouk 74 → 77; Naccache 4, Choueifat 34, RYMCO CITY 5 flat), weighted avg 4.23 ★ (fresh recompute 2 Nov: 3882.5 / 917 = 4.2339). Read-out (26 Oct 2026 weekly scan): 903 live-verified reviews across the 6 tracked profiles (+4 vs 12 Oct: HQ 693 → 695, Chiyah 90 → 91, Zouk 73 → 74; Naccache 4, Choueifat 34, RYMCO CITY 5 flat), weighted avg 4.23 ★ (fresh recompute 26 Oct: 3817.5 / 903 = 4.2276).

Read-out (12 Oct 2026 weekly scan): 899 live-verified reviews across the 6 tracked profiles (+4 vs 5/6 Oct: HQ 691 → 693, Choueifat 33 → 34, Zouk 72 → 73; Chiyah 90, Naccache 4, RYMCO CITY 5 flat), weighted avg 4.23 ★ (fresh recompute 12 Oct: 3800.2 / 899 = 4.2270). The 5 Oct HQ removal (−1) has been more than reversed.

Read-out (6 Oct 2026 validation re-read = 5 Oct weekly scan; prior checks 2 Oct + 28 Sep): 895 live-verified reviews across the 6 tracked profiles (net 0 vs 2 Oct; 6 Oct re-read identical on all 6 rows), weighted avg 4.23 ★ (fresh recompute 6 Oct: 3782.7 / 895 = 4.2265). Movement 2 → 5 Oct: HQ 692 → 691 (−1, a review removal) · Chiyah 89 → 90 (+1) · the other four rows flat (components sum to 0). Movement 21 → 28 Sep: HQ 691 → 692 (+1), Chiyah 88 → 89 (+1), Naccache 3 → 4 (+1); Choueifat, RYMCO CITY, Zouk flat (components sum to +3). The two additional RYMCO-owned listings (Chiah service 4.1/48, RYMCO City - Naccache 4.7/13, last read 21 Sep) stay OUT of the series pending Fouad’s track-or-merge decision; the "Nissan" 3.9★/67 RYMCO-phone listing was seen again and still needs identification. Actions: CLAIM Choueifat + RYMCO CITY; MERGE the duplicate Marina Gate listings; identify the 3.9★ listing; keep answering HQ 1★ reviews.

Recent Reviews — Last 7 Days Sample

Date Location Rating Reviewer Review snippet Sentiment Reply Status
~6 Jul 2026 (3 wks ago) RYMCO (HQ) 5★ Bin Nimer "What a company! What a staff… brought in a gold Patrol 2010 for maintenance and got the best treatment from Charbel at the desk and Jad… will always be a Nissan RYMCO client!" Positive Reshare candidate — staff named
~23–24 Jul 2026 Nissan Lebanon Choueifat 5★ Charbel Ghattas · Imad Nd "Very good" · "Excellent" — 2 fresh reviews this week Positive Profile UNCLAIMED — no owner replies possible
~16 Jul 2026 Nissan Lebanon Naccache 5★ Ralf Hamoush "Best Customer Experience in Lebanon and super reliable products." Positive Owner replied (4 days)
~16 Jul 2026 Nissan Lebanon Naccache 5★ elissa roumani "amazing experience" Positive Owner replied (4 days)
~Jun 2026 Nissan Lebanon Naccache 5★ Pamela Moussa "Excellent Service" Positive Owner replied
~Apr 2026 RYMCO Zouk Service 5★ Robert Maalouf "Very professional team with clear expertise and honest communication." Positive Owner replied (2 days)
~Apr 2026 (3 mo ago) RYMCO (HQ) — Rayyan Frem "HORRIBLE CUSTOMER SERVICE. THEY NEVER REPLY AND THEY NEVER PICK UP THE PHONE… also tried WhatsApp and Insta… 0/10 online service." Negative UNANSWERED
~Mar 2026 (4 mo ago) RYMCO (HQ) — Maroun Chemaly "Very disappointed in my purchase — purchased an SV Kicks on the basis that it will get cameras installed… that was 7 months ago." Negative UNANSWERED
Reply protocol reminder: Negative reviews → public apology + DM-to-resolve within 24h. Positive 5★ → public thank-you within 72h. Neutral 3★ → ask for specific feedback to improve.

2. Complaints Deep Dive

All complaints flagged in the prior 48 hours
Brand Platform Category Summary Username Contact Severity Status
Nissan FB Spare parts Waiting 6 weeks for a Patrol fuel pump, no ETA from service centre. @karim.haddad DM requested High
Unanswered
Hongqi IG Service delay HS3 service appointment pushed 3 times in 2 weeks. @nadine_t — Medium Replied (template)
Nissan IG Staff attitude Rude response at Chiyah showroom during Xtrail enquiry. @joelmoussa Phone left in comment High
Unanswered
GMC FB Warranty Terrain warranty claim refused, no explanation from service. @rafic.b — Medium
Unanswered
Hongqi FB Pricing Asked twice about HS3 pricing, no public answer. @hadi.tabbal WhatsApp shared Low
Unanswered
Nissan FB Aftersales Kicks oil change took twice the promised time. @layanm — Medium Replied (apology)
RYMCO IG Response timing DM unanswered for 5 days re: service booking. @samir_y — Low
Unanswered
GMC IG Service delay Terrain in service for 3 weeks, no diagnostic update. @georges.k Phone left High
Unanswered
Hongqi IG Test drive Requested HS3 test drive, no follow-up after a week. @maya.s DM mentioned Medium Replied (DM)
Powersports FB Spare parts Kawasaki Versys filter availability question, no answer. @elie_riders — Low
Unanswered
Infiniti FB Pricing QX60 pricing comment, no public response from page. @charbel_g — Low
Unanswered

Complaints per Brand

Nissan3
Hongqi3
GMC2
RYMCO1
Infiniti1
Powersports1

Most Frequent Themes

Service delays3
Spare parts2
Aftersales / staff2
Pricing / warranty2
Response timing2

Unanswered Rate

73%
8 of 11 complaints with no public reply

3. Positive Feedback Analysis

What customers are praising

Nissan · 15 positive

Praise around X-Trail e-POWER ride quality (8 mentions), Patrol off-road performance (4), and showroom staff (3). Several owners shared family photos with their cars — reshare candidates.

Hongqi · 12 positive

HS3 design and interior dominate praise (7), plus 3 mentions of "best value for money in segment." @nour.kassem posted a detailed review thread.

RYMCO + Powersports · 16 positive

Service-centre praise at H-Office Chiyah (5 mentions), delivery experience (4), and Kawasaki Ninja owner community shoutouts (3). Strong cluster on Saturday delivery photos.

GMC · 7 positive

Terrain comfort and Yukon family-trip experience. @diana.s posted a long-form Terrain review worth resharing.

Infiniti · 4 positive

Low volume but consistent quality: QX60 interior comfort highlighted by 3 owners. Small but loyal community.

Testimonial Reshare Shortlist

@nour.kassem · Hongqi HS3 thread
@diana.s · GMC Terrain review
@elie_n · Patrol off-road trip
@rita.h · X-Trail e-POWER family
@karim_riders · Kawasaki Ninja

4. Inquiries & Questions

Public inquiries from the prior 48 hours
BrandPlatformInquiry TypeUsernameStatus
HongqiIGHS3 pricing@joud.hAnswered (DM)
NissanFBX-Trail e-POWER availability@hassan_m
Unanswered
NissanIGTest drive booking@lina_aAnswered
GMCFBYukon pricing@tony.l
Unanswered
RYMCOIGService appointment@zeina_kAnswered
HongqiFBSpare parts availability@walid_b
Unanswered
PowersportsIGZ900 availability@elie_ridersAnswered
InfinitiFBQX60 financing@rana_z
Unanswered

Most Common Inquiry Types

Pricing12
Availability / stock9
Service / appointments8
Test drive6
Spare parts4

Missed Response Opportunities

17 of 39 inquiries (44%) had no public response within 24h. Highest-leverage misses: 3 X-Trail availability questions on FB (all from interested buyers), 2 GMC pricing comments, and 1 Infiniti QX60 financing question with clear purchase intent.

5. Funnel & Brand Comparison

Platform & brand sentiment patterns

Platform comparison

Facebook attracts more complaints and structured inquiries (older buyer demographic, longer-form comments). Instagram attracts more positive engagement and visual praise, plus quick test-drive / availability questions.

Complaint split: FB 6 (55%) vs IG 5 (45%). Inquiry split: FB 21 (54%) vs IG 18 (46%).

IG response time is faster on positive posts but slower on DM inquiries. FB has more structurally unanswered complaints.

Brand sentiment ranking

BrandNet sentimentNotes
Powersports+7Strong community, very few complaints
Hongqi+9High positive but 3 complaints — mixed
Nissan+12Strong volume both sides — needs filtering
Infiniti+3Low volume, mostly neutral
GMC+52 service complaints offset praise
RYMCO+7Service centre praise + 1 DM-timing miss

6. Traffic-Light Risk Dashboard

Executive view · brand-level risk status

RYMCO

Green

1 complaint (DM timing), 8 positive mentions. Service centre praise dominant. Issue addressed quickly via DM.

Nissan

Amber

3 complaints including 1 high-severity staff-attitude incident at Chiyah. Recurring spare-parts theme. 2 unanswered comments.

Infiniti

Green

1 low-severity complaint (pricing). Low public engagement overall, no escalation risk.

GMC

Amber

2 complaints, including 1 high-severity 3-week Terrain service delay. Both unanswered publicly.

Hongqi

Amber

3 complaints (service delay, pricing, test-drive follow-up). Volume is offset by 12 positives but unanswered ratio concerning.

Powersports

Green

1 low-severity complaint (filter availability). Strong rider community engagement on IG.

Risk criteria reminder (rolling 48-hour window): 🟢 Green = 0–2 complaints, mostly positive sentiment, issues addressed. 🟠 Amber = 3–5 complaints, recurring themes, some unanswered. 🔴 Red = 6+ complaints, strong negative tone, unresolved aftersales issues.

7. Aftersales Risk Index

Operational service dimensions
DimensionStatusExplanation
Service delays Red 3 separate complaints about service appointments being pushed (Hongqi HS3, GMC Terrain 3 weeks, Nissan Kicks oil change). Operations should review service-bay scheduling.
Spare parts availability Amber Patrol fuel pump waiting 6 weeks — recurring complaint. Kawasaki Versys filter inquiry unanswered. Parts ETA transparency is the gap.
Response timing Red 73% of complaints unanswered publicly within 48h. RYMCO DM also unanswered for 5 days. Social-team SLA needs tightening.
Staff behavior Amber 1 high-severity attitude complaint at Chiyah (Nissan X-Trail enquiry). Isolated but public — needs internal follow-up to prevent escalation.
Overall service satisfaction Amber Positive service-centre mentions exist (5 for H-Office Chiyah), but offset by 6 service-related complaints. Net flat, not negative.

8. Suggested Actions

Public reply templates + internal escalations

Public reply templates

Aftersales complaint "Hi [name], we're really sorry to hear about this experience — that's not the standard we want to deliver. We've flagged your case directly to our Aftersales Manager and someone will reach out to you on WhatsApp within the next few hours to resolve it. Thank you for letting us know."
Service / parts delay "Hi [name], thank you for your patience. We're tracking your case internally — the part is on its way and we'll send you a confirmed ETA today via DM. Please send us your phone number so we can keep you updated directly. Apologies for the inconvenience."
Angry / frustrated customer "Hi [name], we completely understand your frustration and we're sorry. Your case is now a priority — our [Brand] Customer Care lead will personally call you today. Could you DM us your contact details? We'll make this right."
Valid inquiry (pricing / availability / test drive) "Hi [name], thank you for your interest in the [model]! We'd love to help. Please send us a DM with your preferred contact method and we'll share full pricing, availability, and arrange a test drive at the showroom of your choice."

Internal escalations

DepartmentIssueAction
AftersalesGMC Terrain 3-week service delay (@georges.k)Same-day status update + escalation to Service Manager
AftersalesPatrol fuel-pump 6-week wait (@karim.haddad)Parts ETA confirmation + customer call this afternoon
OperationsChiyah staff-attitude incident (@joelmoussa)Showroom Manager investigation + public apology reply
CRM / Social73% unanswered-complaint rate48h-SLA enforcement + dashboard review at next ops meeting
AftersalesHongqi HS3 service appointment rescheduled 3x (@nadine_t)Scheduling audit + direct rebook offer

Preventive measures

  • Service-bay capacity audit — 3 of 11 complaints are scheduling-related. Suggests structural under-capacity, not one-off.
  • Parts inventory transparency — Add ETA-visible system so customers waiting on parts can self-check status.
  • Social SLA: 24h public + 6h DM — Reduce the 73% unanswered rate to under 25% within 30 days.
  • Showroom mystery-shopping at Chiyah to validate or rule out broader staff-attitude pattern.
  • Reshare positive content — 5 testimonial-grade posts identified this week. Use them across stories.

9. Risk & Trend Monitoring

Early-warning signals

Repeat complainers

@karim.haddad · 2nd Patrol parts complaint this month · Risk: escalation likely
@nadine_t · 3 Hongqi service mentions in 4 weeks
@georges.k · 2nd GMC service-delay post · Public-anger trajectory

Early warning signs

Three different brands showing the same service-delay theme — structural pattern, not one-off.

Unanswered-comment rate climbing across the last four 48-hour refreshes (52% → 61% → 68% → 73%).

2 users have moved from public comment to public phone numbers — one step away from going viral.

Platform-specific gaps

FB: structurally unanswered complaints — 6 of 6 complaints have no public reply.
IG: faster on positive engagement but DMs sit unanswered.
Recommendation: split social team into "FB ops" and "IG community" with separate SLAs.

Response-delay risk

The 5-day-unanswered RYMCO DM (@samir_y) is the single highest-risk item this week — long silence on a service request is exactly how a routine ticket becomes a public escalation. Recommend personal manager response today.

Showroom = RYMCO 360 competitive-intelligence comparison (RYMCO trims vs competitor trims in Lebanon — specs, prices incl. 11% VAT, warranties, rival matching). Copied from rymco360.netlify.app on 27 Oct 2026 and re-pulled 2 Nov 2026 (396 trims = 355 competitors + 41 RYMCO; the source dropped 4 Jetour T2 trims and moved the Jetour X50 to $23,500; matches the Notion "Vehicles" table, 396 rows); lives at deploy/showroom/. ↗ Open in new tab
Stock = clone of the "RYMCO stock dashboard" (Nissan + Infiniti in stock + upcoming MY2027 units, C&F values, car flow by grade and production month, Find-a-car). Re-pulled from rymco-stock-overview.netlify.app on 27 Oct 2026 and re-checked 2 Nov 2026 — unchanged (same file; snapshot 27 Oct: 503 upcoming units — 489 Nissan + 14 Infiniti; in stock 285 Nissan + 7 Infiniti as of 30 Sep; matches the Notion "Upcoming Units" table, Run Date 27 Oct); lives at deploy/stock/. ↗ Open in new tab
AIA — Lebanon Auto Market Sales Estimation · Multi-source sales estimation across 69 active Lebanese auto brands (official AIA/Mec registrations YTD Jan–Sep 2026, 11,404 units, refreshed 13 Oct 2026 + dealer reports + market intelligence). 10 chart views (trend, powertrain, price, brand share, segments, origin, horsepower, rental). To refresh, ask: "refresh AIA with the latest sales estimation file."
The AIA page lives at deploy/aia.html. It's the original Lebanon Auto Market dashboard, embedded here unchanged. Source data files archived at aia-data-archive/ (8 Excel files: Sales Estimation Jan-Apr 2026 + Registration Reports + Auto Capacity + Pricing). ↗ Open in new tab
Database — Lead Intelligence & Cleansing · Full CRM lead database (60k+ rows) with segmentation, brand/model breakdowns, share-by-model charts, and lead-export controls. Sourced from RYMCO_Segmented_Leads.xlsx. To refresh, ask: "refresh Database with the latest segmented leads file."
The Database page lives at deploy/database.html (2.8 MB — 60k+ embedded lead rows). Source data archived at database-archive/RYMCO_Segmented_Leads.xlsx. ↗ Open in new tab
Influencers — Lebanese Micro-Scout Tool · Curated seed of Lebanese IG micro-influencers in the 30–100K sweet spot, paired with RYMCO models by segment fit. Features: search by model or name, filter chips by segment/gender/style, hide-not-a-fit, favorite/pin to top. New prospects added via the “+ Add Influencer” form. Follower counts & bio contacts require IG verification at outreach time.
The Influencers page lives at deploy/influencers.html. Data stored in the INFLUENCERS array (edit directly to add rows). Hidden/favorited state persists per browser via localStorage. ↗ Open in new tab
Locations — Content-Shoot Scout (Lebanon) · Curated hidden-gem locations for RYMCO car-content shoots — cafés, restaurants, delis, landmarks and landscapes locals know, paired with the right model. Filter by zone (Beirut → Bekaa → Far North), vibe (Modern / Luxury / Scenic / Adventure / Heritage / etc.), best-time-to-shoot, permit status and vehicle access. Search by model name to see all fitting locations.
The Locations page lives at deploy/locations.html. Data stored in the LOCATIONS array (edit directly to add rows). Hidden/favorited state persists per browser via localStorage. Each row links to Google Maps and includes a signature-shot suggestion. ↗ Open in new tab
Events — Lebanon Calendar & Sponsorship Fit · Live calendar of upcoming events with brand-fit scoring (Nissan / HONGQI / RYMCO) and verified source links. Manually editable on a daily basis — open deploy/events.html in any text editor, edit the EVENTS array near the top, bump LAST_UPDATED, save. The "+ Add Event Helper" on the Calendar tab generates correctly-formatted rows for you. To refresh: "refresh events" or just edit the file directly.
The Events page lives at deploy/events.html. Three tabs: Calendar (with Add Event helper) · AI Suggestions (Tier 1 / Tier 2 sponsorship plays) · Sources (18-source roster). ↗ Open in new tab
Supports — Marketing Support Programs · Supplier/OEM support programs whose Responsible Department is Marketing (4 programs: expected vs achieved, balance, collected). Non-Marketing programs removed 27 Oct 2026. Filters: Brand · Status · Department · Date window.
The Supports page lives at deploy/supports.html — filterable + sortable table built from the latest Suppliers Programs XLSX. ↗ Open in new tab
The Creator — Marketing Plan Generator · Pick 1 RYMCO model + up to 3 competing models → get a side-by-side spec comparison and a downloadable marketing plan. Phase 1: Magnite S fully spec'd from OEM PDF; other 42 RYMCO trims parse incrementally. Competitors from AIA registration data (specs pending Chrome-scrape).
The Creator page lives at deploy/creator.html — comparison + plan generator built from confirmed OEM specs. ↗ Open in new tab
Actions:
Data sources & limitations